As some of you already know the mattress is not what you thought you were buying. Ours started sagging where both of us sleep after 2 years, but I waited another year before I made my first call. I was told from(Mattress Firm) that it shouldn't get any worse. We thought it was a memory foam mattress that was not suppose to sag or leave indentions. My husband and I are not large people. We barely weight 300lbs together. We were not told any of this info regarding "the bed is designed to conform to your body instead of your body conforming to the bed". "It's designed to cradle your body and relieve pressure". This is what the Claims Department told me. I can tell you that it does not relieve pressure. I get up EVERY morning hurting because of the pressure to my hips and back. They sent out an inspector from US Quality Inspection to check and measure our mattress. You can guess, he couldn't find anything wrong. It supposedly did not sag more than 11/2 inches. I know for a fact and I do have pictures that in different places it measured 2 inches. Needless to say, I am not a happy consumer of the Kingsdown Crown mattress. I will continue complaining to the company.

We bought a Kingsdown Magnificence mattress on 8/23/08. It was very expensive. We paid $2,557.28 for the King set. The 10 year warranty was junk. Just 5 years later the bed sagged 3 inches so we submitted a claim. The inspector who came to our home was surprised by the visible defects. I weight 185, my wife is just 125. For 2 years i complained about hip pain. I even got an xray. Well we got a new bed 6 weeks ago. I never felt better.

We went to mattress firm who we bought the bed from in Alpharetta GA to complain. The manager said they fired Kingsdown for poor quality and lack of warranty support.

Do not trust these people..

I originally bought mattress in 2006 and it started to sag shortly after and kingsdown replaced it in 2011 with a far inferior mattress than what I had. My wife and I could not sleep on it , it was like a concrete block.
I immediately called customer support and complained and they said to me " too bad that is your problem and we can do what we want". I fought with them for a month trying to get and equal mattress to what I originally had and they said no too bad. I spent an additional $1000.00 to get one of there best mattresses and let me tell you what a piece of crap this thing is.
Customer support did nothing. I wanted to file a formal complaint with the BBB but I let my wife talk me out of it. This I regret.