Owner Contentment by Type
Innerspring owners are pretty happy.
76% of owners were generally happy with the mattress they are sleeping on.
Owners are happy with a mattress that lives up to expectations.
Typical problems were with the companies themselves not acheiving customer satisfaction on warranty issues and sagging.
Innerspring Owner Contentment
"No more lower back pain."
"No sagging anywhere, no squeaking, conforms as promised and superior fabric."
"Just the right amount of firmness."
"They did not honor their warranty."
"Bed dosen't feel like the one tried in the store."
"I sink through the top layers and feel something a little too hard."
"There is a huge hole where I lay."
"Wonderful at first, pretty good later."
"Deadended sensation, no rebound."