Ratings by Type
Online reviews for innerspring mattresses are very good with an average of 4.0.
Innerspring mattresses sometimes get a black eye in our forum and reviews. Desperately passionate people who might have a defective bed share their woes with friends online. It is commonly said that if you delight a customer they will tell one friend, if you disappoint a customer they will tell everyone they know. This includes taking the time and effort to go online to harass mattress companies.
You will notice that the “1” rated reviews in our reviews area are from people who are exceedingly angry. Many of whom tried to have a potentially defective mattress replaced or refunded but were told that it was not quite refundable. There are also the habitual returners who push the patience of retailers too far and end up getting stuck with a mattress they do not like(this is not exclusive to innersprings however).
Innerspring mattresses are in general, excellent. They are much more complicated than foam mattresses. With a more complicated product there are of course more parts that could possibly be defective. In truth, some very small percentage of innerspring mattresses are genuinely defective but the people that receive these mattresses become the worst online enemy of mattress companies.
Traditional mattresses companies have plenty of 4’s and 5’s in the ratings but most importantly they need to decrease the number of 1’s they receive. We have plenty of ideas here at WTB which we will share at a later date.