My husband and I purchased two twin XL of the icomfort Genius model, (one with adjustable base and one regular. Mattresses were hard in the store, but clerk said that they soften up. It's been 7 days hardly sleeping. and in pain pain since the bed has not softened up yet. Both of us have back pain and I also have hip, leg and arm pain as well. I've spoken to the salesperson about exchanging for the icomfort Prodigy that is Medium softness instead of the medium-firm Genius, (per Serta's firmness chart). Only problem is that salesperson does not want to match local pricing for this mattress and wants to over-charge me. I hope that this does not turn out to be a nightmare as I already went though a lot with this local mattress company, (long story). I'm disabled and really need a comfortable bed! Hope that they will work with me.

I purchased this mattress considering we had already owned
a serta. The mattress was fine at first but now I have realized it is the worst mattress I have ever had. My back, hips and shoulders hurt every morning. I usually wake up at 1 in the morning and can't go back to sleep because of the pain. The bed also sags in the middle so I have to roll up a towel and put under my hip in order to lay flat. Come to think of it, my other serta mattress was bad also but I thought technology may have gotten better over time for serta, not so.

Bought this Mattress and there is suppose to have a cooling system. It is hot as hell. Why is it not cool at all my boyfriend bought this for 1600 its not worth it cause it would help back. His hot. sweating constantly.