Serta User Reviews

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Box springs are junk

Serta iComfort

Jun 27, 2013 6:27 PM
Joined: Jun 27, 2013
Points: 0
Purchased an icomfort mattress 9/4/2011 for $1300. After four months the box springs on my side of the bed bent at the top of the box springs. The support is usually a piece of wood on the upper edge of the box springs, the icomfort is a wire about the diameter of a pencil. When you get in and out of the bed by sitting on the edge the top wire bends. Went to the store where I purchased the bed. The manager said that the problem was the old bed frame. He told me to purchase a new bed frame and he would give me a new box spring for my side of the bed. Purchased the new frame and got the the new box spring. Then my wife's side of the bed bent in the same place along the upper rail. My side of the box spring is starting to sag again. Called the store and they sent out a rep to look at the sagging box springs and they said it was not a manufactures defect. Now I have to replace the box springs on both sided of the bed. I had a Sterns and Foster for thirteen years and never had a problem with the box springs. I would be willing to bet the box springs will be redesigned so the do not collapse. We love the mattress, but the box springs a junk.
Date Purchased: 09/2011
Price Paid: $1300
Recommend: No

Pros:

Mattress

Cons:

Box springs

icomfort prote

Serta iComfort

Jun 7, 2013 11:34 AM
Joined: Jun 7, 2013
Points: 0
this bed over 3000 just the mattress.i had accident 13 years ago with back injury i got chronic pain disorder and since i had this bed i feel 10 times worse cant get comfortable sleep for about 15 minuteswake with kink in my neck
just terrible
been sleeping on it for 1 month i thought i would be ised to it now but i am not
and i gave my old serta regular bed away that was way better than this one
Date Purchased: 2 19 2013
Price Paid: $3000
Recommend: No

Pros:

no pros very uncomfortable

Cons:

very uncomfortable you get stuck in a position hard to turn like you sink.and really bad if you have to get it on it sucks to have sex on its like your stucka dn cant move

What the salesman won't tell you

Serta iComfort

May 29, 2013 9:36 PM
Jim
Location: McKernan
I hate this mattress. I like a firm mattress; we got the firmest one available. Felt great at the store. The salesman didn't explain anything about a "break-in" period, whereas, after a while the mattress gets softer and softer. While you sleep, the mattress will compress forming a deep trench tour body lies in. If you want to roll over, you have to wake up enough to lift yourself out of the trench &/or flop over. This trench eventually "bottoms-out" against the foundation; negating the form fitting effect. Unless you weigh 90 lbs like the model in the other brand's ads, you will experience the same thing. Additionally, if you sleep on your side, your mid-section & thighs (which are heavier than your lower legs,) will form a "v" trench in the foam. This puts negative pressure on the lateral and medial ligaments in your knees. Care has to be taken not to move in such a way as to hurt them while you sleep.If I hadn't spent so much on this, I would have replaced it by now. OBTW, the return period for the mattress was just under the length of the manufacturer recommended break-in period...Still waiting for a really great nights sleep. P/S, my back hurts worse with this than with the one it replaced.
Date Purchased: 2/2012
Price Paid: $1800
Recommend: No

Pros:

Don't have to flip it. Not as hot as I thought it would be.
If you really like a soft mattress, you'll love this

Cons:

See above review