Recently went through a terrible experience with an Englander mattress. Bought it at Mattress Gallery Direct in Cool Springs TN. Paid $1,400. Started collapsing after 3 months, and caused me terrible neck pain. Figured no big deal because of the 20 year warranty. I was wrong. Tried the dealer first. Quickly realized that was a waste of time. These warranties they speak of are all smoke and mirrors. They have a 3-4 week "review" process after you send in pages and pages of information. If (big if), they actually do warranty your mattress, you have to drive to the nearest plant to pick it up (6 hours for me). Finally took it to the dump and bought a Simmons. Neck pain disappeared. Can honestly say this has to be the worst example of customer service I've ever dealt with. Don't waste your money!!