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got this organic latex mattress from sams club.com mattress is made by Innomax. felt like hell.
Contacted innomax. same lady tried to convince me that mattress was great for me. tried. did not work. called her again. told me to get topper. got topper. did not work. wanted to return mattress. called sams club.com. asked them to take it back. talked to many supervisors to return. finally 1 said that innomax lady - same one would not take it back unless I put 146 pound mattress in a huge cardboard box that she would mail to me. I told them about me unable to lift such a heavy mattress and put it in cardboard box! sams club Supervisor told me okay that she will tell innomax to pick up mattress anyway. weeks passed. No one came or contacted me from innomax or sams club In extreme frustration called sams club headquarters. talked to some senior executive. they assigned a person to help me. after After some days of back and forth emails and phone calls.. 1 week they send a pickup company. that pickup guy when he came started to shout at me and began abusing me. it was very scary.....i did not feel safe in my own home. I felt like calling cops. sams club.com membership is hell Innomax company is hell. both treated me liked shitt. This message was modified Feb 25, 2012 by nervousbreakdown
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SleepLikeADog wrote:
Nerves, I'm no Superman but I have successfully returned items to Sam's Club. Here's a reading comprehension test. Where did you read that when you need to return a mattress to Sam's Club they dispatch a truck to pick it up at no charge? Your original post says nothing about your medical disability but it does state "called sams club.com asked them to take it back." You proceed to use customer service (and I'm willing to bet your disability) as a sword instead of a shield to plead for special treatment, resulting in a driver from Low-Bid delivery showing up and engaging in apparently unprovoked verbal abuse that caused you to fear for your physical safety. To call you pessimistic would be to understate the case by an order of several magnitudes but you realize we can't help you find a better mattress unless you can verbalize what it is you liked or disliked about the latex mattress you tried and returned? Hmm again taking shots at a person with medical disability. Trying to provoke. What you need is a class in good manners. I was a sams club member too until very recently. So I know about their return policy. Sams club does send pick up drivers if you ask, in case of mattresses. Like the op says s/he asked. They said yes. S/he called several times. told them about her/his medicaldisability. No result. Its called being played. Now what is your game in the provokation when you say the op engaged in "unprovoked verbal abuse" with the driver? Were you present there? Are you psychic? and you must be a superman to lift 146 lbs alone? hmm. and who is "we" in your last sentence. It certainly does not include people who are decent. This message was modified Mar 10, 2012 by roy1
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I guess we're all equal in our online anonymity eh roy1? Since you're theoretically not disabled perhaps you could benefit from a class in logic. If Sam's Clubs policy is to send "pick up drivers" for mattress returns "if you ask" why did nervousbreakdown have to talk to "many supervisors" and ultimately complain to a senior executive just to get something they do for everybody on request? If we take the OP's original post at face value the "pickup guy" jumped out of his truck shouting and abusing poor Nerves for no apparent reason (unless of course he's paid by the evil Walton family/Koch Brothers corporate cabal to intimidate anyone who dares to exercise their right to return a mattress.) Speaking of being played, you sound a little intense about the whole episode and the issue of disability. Are you psychotic nervousbreakdown/roy1? |
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SleepLikeADog wrote:
I guess we're all equal in our online anonymity eh roy1? Since you're theoretically not disabled perhaps you could benefit from a class in logic. If Sam's Clubs policy is to send "pick up drivers" for mattress returns "if you ask" why did nervousbreakdown have to talk to "many supervisors" and ultimately complain to a senior executive just to get something they do for everybody on request? If we take the OP's original post at face value the "pickup guy" jumped out of his truck shouting and abusing poor Nerves for no apparent reason (unless of course he's paid by the evil Walton family/Koch Brothers corporate cabal to intimidate anyone who dares to exercise their right to return a mattress.) Speaking of being played, you sound a little intense about the whole episode and the issue of disability. Are you psychotic nervousbreakdown/roy1? let us take your line of reasoning further and see how that applies to you. In America it is innocent until proven otherwise but since you don't believe in that you must be a communist. Agreed? Where did I say I am not disabled? The op whole complaint seems to be that h/she had to talk to several sups and ultimately senior executive for sams club to pick up mattress. I don't see anywhere op has held walton family responsible for his/her experience. But since you brought walton family in picture you must be working for walmart or sams club by your own reasoning. Hello anyone there? And the the pickup guy abused op. Did op said anywhere that h/she started the fight? hello knock knock. This is Still America where it is innocent until proven otherwise. But you it looks like you don't seem to believe in that. I sound intense because I am disabled and I hate assholes who abuse disabled people. .
This message was modified Mar 11, 2012 by roy1
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