This was a great mattress for about 6 months. We flipped it and it slept good for another 6 months. After the second flip we notice low spots. It seemed you would roll into one or 2 people would roll into each other. The mattress is supported by 2 wooden boxes purchased at the same time. These required screws around the edges to stop the "quacking" sound between the wood and the plastic edge guard. Now after approx. 2 years we are waking up with slight lower back pain. This goes away after a bit but is obviously not a good thing. After reading the terms of the warranty there is without question NO need to contact either the merchant or the manufacturer for a replacement. READ THE WARRANTY..I doubt you will risk your hard earned money under these terms...

ion The customer service here with Saafta is truly remarkable. They are working with me to remedy the issue which I am truly grateful for! My mind isn't made up on the solution at this time, but II know Saafta will be there every step of the way!

Excellent company to buy from!!

I loved my old mattress but after 5 years it sagged in the middle and I was worried it wasn't suppporting my back the way it should. I always slept wonderfully in it. I do not sleep wonderfully in my SAATVA bed. It is firm and the padding on top is not ideal for me. In hindsight I would have ordered the most plush model but I have this one now and will need to invest in a nice memory foam topper in order to be comfortable. That's the risk you take when ordering online.
I love that this mattress is made in the USA and has an Organic cotton cover.
I am less than pleased with the manager/dispatcher who runs the delivery company. He called and left me a message that they would be in my area doing deliveries in a few days and could I take deliver from 10am-2pm on Thursday (this was a voicemail message) I called him back right away (and left a message) and said "no that time did not work for me can we work something else out." He never called me back, Thursday rolls around the delivery driver calls me and says "were going to be at your house shortly" "I said no I'm not home I already told your manager last week I couldn't make that time work". No one calls me back to reschedule, I call SAATVA explain the whole situation to the customer service gal. She told me she would get ahold of the delivery company and get back to me. She called me back that afternoon and said the delivery company would not be in my area for awhile and they would call and schedule with me. I hear nothing from delivery company.
I call SAATVA and speak to a different customer service gentleman and he finally gets ahold of delivery comany who says they may or may not be in my area THE FOLLOWING MONDAY and the delivery company promised to call me and schedule. My mattress was finally delivered on the following Tuesday. The delivery guys themselves were great. I would have not in a million years have ordered this and paid for delivery if I had know I would be waiting that long for deliver and trying to deal with a unorganized low budget delivery company. SAATVA refunding my deliver fee which was great. I am thrilled with the good materials SAATVA uses and that they are in the USA. I am giving the delivery company one star because they stink. The bed as far as comfort goes is not great. I am a bit surprised that everyone is rating them 4-5stars.?