After much suffering with some other brands and a huge hassle trying to return, we finally found comfort with this brand. I was worried about the no-flip design but it's been great. Initially we rotated the mattress around but that hasn't been necessary after the first yr or two. It feels just about like it did when first purchased. Spring Air had already purchased Chattam and Wells when we purchased. I hope they've upheld the standards. Gauge is 12.75 double offset with 368 (?) coils.

we purchased our mattress at Sears. This bed is very firm. We purchased it because my girlfriend likes a firm bed. She complaint that soft bed causes pain in her lower back. i also have pain in the lower back during the night and after gettting out of bed. a hot shower usually helped.
After the very first night, we noticed an indentation where our butts pressed down. we are not heavy people (me-155 she-110). now after two weeks, the indentation is getting bigger. we can only feel it but not yet see it. The bed did solved our back pain problems. however, now my girlfriend is having shoulder problem. we are back/side sleepers. She tried feather bed as a topper. this helped her shoulder some, but her back pain come back. We tried different pillows like down, memory foam. but so far we can not solve the sholder problem. We are going to exchange this bed for something softer soon.

I was intrigued by McRoskey’s handmade mattresses since first reading about them on a parent’s network about two years ago. I had a S&F pillowtop that was too firm from the get go and then, as with many foam pillowtops, the comfort layers broke down. So, when it came time to buy a new mattress, I started doing my research and found this forum. The people on this forum proved to be invaluable in helping me, so thank you, thank you, thank you.

I live in NY and was able to go downtown to Sublime to try out McRoskey’s three middle firmness levels. I had a hard time deciding because Sublime had only the Extra Gentle set up on a box spring, which was how I planned to set it up. I guess I could have asked them to switch them around. Anyway, I spoke numerous times with the people at McRoskey and can’t say enough about their superb customer service. They took the time to explain the differences in their firmness levels in great detail and with great patience. Never, never, did I feel a high-pressure sale. Actually, they never once even asked if I wanted to purchase one. These mattresses really must sell themselves. I ultimately decided on the Gentle Firm. Shipping to NYC for a queen set was $700. I just considered it part of the price of the mattress. When the mattress arrived and was set up, the quality of materials and workmanship was quite obvious. The McRoskey Gentle Firm isn’t nearly as firm as my previous S&F pillowtop and took a while to get used to. At first, I thought I was missing the pillowtop, and considered getting a topper, but after about a month, I became used to the tufting and no longer missed the pillowtop. Now, I can’t begin to tell you how comfortable this mattress is. The innersprings are very responsive and gives incredible support, without being hard. It seemed that with my old S&F, it was the mattress that provided the support and the foam pillowtop that provided the comfort. Whereas with my McRoskey, which is made with virtually all cotton and a little polyester - NO foam, it is the mattress itself that provides both the support AND the comfort. It feels as if the mattress comes up underneath me to support me rather than me coming down on top of the mattress. I highly recommend McRoskey Airflex, from the comfort, to the material and workmanship to the customer service.

As an aside, my McRoskey mattress is only about 8” thick compared to my old pillowtop which was quite thick. The first week I slept on it, I kept thinking, "boy the ceiling seems so far away" – weird, I know, but it struck me funny.