Showing 16 to 18 of 237 reviews.
Price Paid: $0
This review was modified Feb 25, 2015 by mattressdestroyer666
We loved it at first but soon noticed depression on one side felt like I was rolling into a hole, trying to work on some type of refund, this way I can get a mattress with coils no more memory foam for me.
Date Purchased: 2012
Price Paid: $1300
This review was modified Jul 7, 2015 by
I was nervous about buying a bed online and untested, but felt better knowing this company gets great reviews and has a full refund policy.
The bed arrived without a hitch. The queen size was too heavy for me to get up the stairs without the help of my girlfriend, but no big deal (unless your a loner).
Off-gassing is supposed to be a short-term problem, but I didn't notice anything particularly objectionable. I gave it a few hours with the windows upon to air out anyway.
The first time I laid on the bed, I immediately felt it was way too firm for me.
To make a long story short, that feeling never went away. After 60 days I called and told them I couldn't keep it. They asked me to try a padded mattress cover (at their expense) and I gave that a shot. It was like two inches of padding on top of a rock.
When I told them as much, I got a full refund. No problems. They had me donate the bed and send proof prior to crediting my charge card.
I guess most people keep the bed, and the company's direct sales model leaves them with a large enough profit margin that they can eat the cost of a bed occasionally.
My take away was that there was no real down side (other than the 60 day trial period with an uncomfortable bed), because their refund policy is for real.
Date Purchased: August, 2014
Price Paid: $1350
Order & delivery process.
Ease of assembly/unpacking
Seemed well made
Too firm for me personally.
This review was modified Dec 4, 2014 by John2510