the mattress is a piece of garbage..purchased in 2008 . first complaint was sent 2009. got nothing but the run around. sinks into hole in the middle . filed another complaint 2012 after seeing same complaint on local news stations. not only will i NEVER buy a serta mattress but i will never purchase anything by vera wang. they both should be a shamed of themselves. also the shopnbc infomercial is nothing but lies. found numerous complaints posted online.

Let me begin by stating that I am a physical therapist and treat lumbar spine patients on a daily basis, so I am not just an angry customer.... I purchased this mattress 3 months ago to replace a 15 year old mattress that had been causing me pain. After the first month of use, I wanted my old mattress back. There is a huge hole where I lay, so much so that my wife and I literally role into each other while in bed and need to hold on to the edges in order to keep from doing so. I am 5'10" and 195 lbs, so I'm not really considered a large man. After several complaints to the Mattress Direct store in Gulfport and several unanswered emails, I took pictures measuring the hole using Serta's system with the red piece of wood and weighted string. After a week, I received a replacement denial letter in the mail, stating that because my "hole" was not greater than 1.5 inches deep, I did not qualify for a replacement. Serta was kind enough to offer me a 20% discount on a replacement from Mattress Direct, so I guess I should be grateful that I'll only be ripped off $800 this time instead of the original $1000. I'm uncertain if this scam is being run nationwide or if this is simply a Gulfport, MS problem, but I also purchased 2 pillows with my mattress, and the quality of all 3 products was NOT the same as the quality of the showroom floor display mattress and pillows. All I can do now is to refer as many of my patients as possible AWAY from Serta and Mattress Direct. My Natural Charm is actually stored away in a closet now... I'm sleeping on a $300 Sam's Club mattress because I couldn't take the pain and restlessness any longer. I hope this review prevents people from making the same mistake I did... which was assuming these two name brands stood for quality and customer satisfaction.

Appreciated experiences of others who purchased this mattress. I had the same experience in that I was not satisfied with the Icomfort Revolution mattress and was stuck with the store policy of no return, just a choice of another mattress. After trying a number of mattresses, I settled on this Vera Wang Pillow Top. It felt amazing in the store, but I have yet to spend a night on it, as it will be delivered in early August. Glad to know others have been happy with this mattress a few months in. I will post another review after a couple of months use. Relieved to know there is not much of a smell. The Icomfort smelled awful for days and days, even with the window open and fans going.