My husband and I bought the revolution on a comfort exchange and can't return this lousy $1999 bed..Contacted Serta and was told they can't help, told me to go to the doctor. This bed still has a smell after a month just stick your nose in this mattress at the store because it will retain the smell. My husband has now had what we thought a cold for three weeks and he never gets sick, never! I wake congested and with a stuffy nose. Our backs hurt our necks hurt and we are looking for ways to firm this thing..I bought a bed firming cover for 140.00 that help very little. I wouldn't recommend this bed to my worst enemy!!!

It was a little more money (maybe a lot more) than I had planned on spending, but having insomnia so often; I decided that it would be worth it If I could get a good night's sleep. Maybe my insomnia was partially caused by my lumpy, uncomfortable bed? I have been able to sleep for 7 hrs, & when I am not sleeping I am able to rest w/o tossing & turning! So glad I made this move!

Let me begin by stating that I am a physical therapist and treat lumbar spine patients on a daily basis, so I am not just an angry customer.... I purchased this mattress 3 months ago to replace a 15 year old mattress that had been causing me pain. After the first month of use, I wanted my old mattress back. There is a huge hole where I lay, so much so that my wife and I literally role into each other while in bed and need to hold on to the edges in order to keep from doing so. I am 5'10" and 195 lbs, so I'm not really considered a large man. After several complaints to the Mattress Direct store in Gulfport and several unanswered emails, I took pictures measuring the hole using Serta's system with the red piece of wood and weighted string. After a week, I received a replacement denial letter in the mail, stating that because my "hole" was not greater than 1.5 inches deep, I did not qualify for a replacement. Serta was kind enough to offer me a 20% discount on a replacement from Mattress Direct, so I guess I should be grateful that I'll only be ripped off $800 this time instead of the original $1000. I'm uncertain if this scam is being run nationwide or if this is simply a Gulfport, MS problem, but I also purchased 2 pillows with my mattress, and the quality of all 3 products was NOT the same as the quality of the showroom floor display mattress and pillows. All I can do now is to refer as many of my patients as possible AWAY from Serta and Mattress Direct. My Natural Charm is actually stored away in a closet now... I'm sleeping on a $300 Sam's Club mattress because I couldn't take the pain and restlessness any longer. I hope this review prevents people from making the same mistake I did... which was assuming these two name brands stood for quality and customer satisfaction.