THE WORST BED EVER I complained to the Co 1 week after having the bed. They sent foam to put over the mattress. I have slept on the couch for 4 years now. when my side isinflated it's like sleeping on a loaf of homemade bread...a largehump. It loses air and the next thing I know I'm in a sink hole......................

My wife and I bought an i8 dual chamber mattress with the flex fit plus frame. Also the mattress pad, pillows, sheets, etc. The flex fit plus frame is NOT returnable under any circumstances. Sales rep did not explain that the 20 year warranty was PRO-RATED. I'm going to try to send the mattress back under the 30 day trial thing. You HAVE to sleep on it for 30 days before they will take it back. So, I'll try to get $2800.00 back and then just be left with a $2600.00 set of sheets! Oh, by the way, YOU have to PAY to ship it back. You can't return it to the store you purchased it from. The store delivery people did not leave the original boxes either.

When we first purchased the Sleep Number, we loved it. I would wake up in the same position that I fell asleep in and would sleep soundly. That lasted about 2-3 years. One side of the bed started sagging and even though the air chamber wasn't leaking, it wasn't as firm as it was originally. We replaced the pump, but had to pay a percentage, as the warranty is pro-rated. And they sent a refurbished pump that appears to be an older model than what we had originally. That didn't fix the problem. Sleep Number pushes all diagnostics onto the consumer: take the bed apart, take measurements, etc. They will then ship small parts, at a cost to the consumer and which have to be self-installed, to try to correct problems diagnosed over the phone. They have sent new side panels and risers that go under the air chambers. Problems still exist. The last straw is to replace the entire mattress cover, at a cost of $500 to me. I asked if there is ever a circumstance where the entire mattress is replaced, like other mattress warranties. The answer was no - they continue to try to have the consumer fix the problems in a piece meal fashion.

At this point, I'm done. I will not invest another $500 with Sleep Number. These mattresses are very expensive and it is a shame that the company refuses to stand by the product. They drag the warranty replacement items out which leads to a declining warranty value due to proration. The mattress was great for the first couple of years, but I expect more out of something so expensive. We'll go with Tempurpedic or a traditional spring mattress next. I will thoroughly research the warranty on my next purchase, especially if I spend the kind of money I spent on Sleep Number.