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I'm going to sum this up because the full typed out saga is 2.5 pages long. We bought a Sleep to Live 600 from Sleepys. The first mattress they delivered was defective and they replaced it. The second one was nothing like the floor model and the mattress sloped from the blue side to the green side. They tell us our only option is to do a comfort exchange but we get them to waive the fees. We do a comfort exchange and get a Pure Latex Bliss Nature. The PLB was delivered today. The delivery guys got big dirt smudges on the mattress on the side that ever so conveniently was placed incorrectly up against the headboard. I say incorrectly because the mattress was not oriented correctly and we can to rotate it 90 degerees. After the delivery guys leave, I notice a bug. I look up bedbugs on the internet and start to get very nervous when I realize the bug I saw looked like the bedbug images on the internet. When my husband gets home, we rotated the mattress and unzip the mattress cover that the mattress came in to check for bedbugs. When we unzip it, we notice that the foam has one very long continuous crack. We called Sleepys and were told to call 1800Sleepys. Customer service was already closed for the day, so we'll call back tomorrow. We've now had issues with 3 mattresses from this company and they are unable to deliver a product that is not defective. What would you do at this point? Obviously I'm going to give them a chance to do the right thing tomorrow and just let us return the mattress and give us a refund, however, we all know that's not going to happen. I'm thinking out only option is to file a credit card chargeback. Does anyone have any suggestions or ideas on how to handle this? I should also mention that their delivery guys have gotten dirty hand prints on all three of the matresses of they have now delivered. Do they do that on purpose because they know it will void the warranty or something? I even asked the delivery guys to wash their hands 3 times today before I had to insist they do so before opening the plastic on the mattress. Only after insisting did they put on gloves... |
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weewillywinky wrote:
ma
There are several mattress liquidators I found in Florida, and on at least one of their websites they state that they get their mattresses through multiple ways including customer returns. They discount them extremely heavily but still...
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Budgy - I do have pictures. I'm going to try to post them but I'm not entirely sure how, so if they aren't showing up, it's because I didn't do it right. Also, the Pure Latex Bliss mattresses have an inch of foam under the latex. It's the foam that's cracked, not the latex. We measured how deep the crack is, and it's about an inch, so the crack basically goes all the way to the latex and then stops. WeeWilly - I don't think I came across the sites you linked to, but I did some googling as well and found pretty much the same info.
The first picture is the mattress we still have in the house, so the third delivery. The second picture is the mattress we didn't accept delivery of today. The dark line in the yellow area in the crack. This message was modified Jun 6, 2011 by m123
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Okay, here's a shocking update for you. We just got an email from the guy we spoke with earlier. He forwarded our request for a refund to his manager, and she approved it! He said he'll be contacting us tomorrow to arrange the pick up of the "merchandise" for Wednesday. So now I guess it back to the drawing board for which mattress to buy. Any suggestions? haha |
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m123 wrote: Okay, here's a shocking update for you. We just got an email from the guy we spoke with earlier. He forwarded our request for a refund to his manager, and she approved it! He said he'll be contacting us tomorrow to arrange the pick up of the "merchandise" for Wednesday. So now I guess it back to the drawing board for which mattress to buy. Any suggestions? haha |