| I purchased the Tempurpedic Cloud Luxe 3 weeks ago. The first night I slept good but not since. For the price, I should be in love with this bed and want to marry it!! I have low back and right hip pain - hip pain may be due to sleeping on my side (pressure point) due to my back pain. My old mattress was a Serta of about 15 years and right now, I feel I do not sleep any better on this new mattress. I still wake up with back pain and sometimes I feel it is worse than sleeping on my old mattress. My arms also go numb when sleeping on my side with this new mattress. I sleep with a pillow under my knees or between my knees, depending whether I am sleeping on my back or side. I have read that it may take a while to adjust to the Tempurpedic beds but how long should I wait? I do have a 90 day trial with Sleepys. Mattress shopping is probably the most stressful thing I have done - you can't really tell if a mattress is going to be good for you in the short time you lie on it in the store, and it is such a huge expense. I know there are mattress companies on line you can buy from but if I am not happy, I would hate to ship it back. Also, I have a king size mattress and I love the fact that the delivery people bring it upstairs. Should I try a firmer Tempurpedic line? Another brand or type? Any suggestions?? |
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Valpar3, Glad you're excited for your bed! Glad I reached out to you, too. We'll be in touch. -Caroline |
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Sleepys finally came today to take my tempurpedic cloud luxe mattress but what a nightmare it has been!! I was literally being harrassed by sales people calling me at home - would I change my mind, why not do just a comfort exchange, if we take the mattress where will you sleep (like it's their business??), you still have more time to decide, etc.... it just went on and on. I had to call them 5 times to set up the pickup. I even talked to a regional manager who then did not put my request for a return in the system either!! I had to call him back as well. What is it with these people? If I was getting a mattress delivered, I am sure I would have been able to get it delivered the next day but for them to pick up, it took me 3 weeks!! Due to this experience, do they really think I would ever buy from them again? Their customer service is horrible. I had a saleswoman - not my salesperson, but she just happened to be working in the store when I bought my mattress - call me at home and literally laugh at me because I was sending the mattress back!! Is that unbelievable or what? When I initially went into the store to tell my salesman that I wanted to return my mattress and was looking for something else, he never even got up to show me anything - I guess he was mad I was going to return it. I am so happy that I got my mattress from Custom Sleep Designs and can not wait until I receive it! It has been a much better experience dealing with them than Sleepy's, that's for sure! |
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valpar3 wrote: Sleepys finally came today to take my tempurpedic cloud luxe mattress but what a nightmare it has been!! I was literally being harrassed by sales people calling me at home - would I change my mind, why not do just a comfort exchange, if we take the mattress where will you sleep (like it's their business??), you still have more time to decide, etc.... it just went on and on. I had to call them 5 times to set up the pickup. I even talked to a regional manager who then did not put my request for a return in the system either!! I had to call him back as well. What is it with these people? If I was getting a mattress delivered, I am sure I would have been able to get it delivered the next day but for them to pick up, it took me 3 weeks!!
Due to this experience, do they really think I would ever buy from them again? Their customer service is horrible. I had a saleswoman - not my salesperson, but she just happened to be working in the store when I bought my mattress - call me at home and literally laugh at me because I was sending the mattress back!! Is that unbelievable or what? When I initially went into the store to tell my salesman that I wanted to return my mattress and was looking for something else, he never even got up to show me anything - I guess he was mad I was going to return it. I am so happy that I got my mattress from Custom Sleep Designs and can not wait until I receive it! It has been a much better experience dealing with them than Sleepy's, that's for sure! Oh and I made the mistake of spilling my phone # earlier. In the following weeks I got 2 more calls at work from different salespeople. Never setting foot in that store again. |
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I really do not know what these people are thinking when they become so rude and such. Don't they know we do have other options? I will gladly pay more money for something as long as I am treated fairly and with the respect I deserve. If I had not gotten such a run around from them regarding the return, I may have considered buying a Pure Latex Bliss mattress from them but this experience has left such a bad taste in my mouth! And now, they picked the mattress up on Monday but still have not credited my account and it's Friday! Unbelievable!! I guess I will be making a few more phone calls!! |
| Sleepys finally posted the credit to my account on 4/21 after 2 more phone calls from me. One of the other posters on the site is having delivery delays with his Custom Sleep Design mattress so I hope mine will be coming soon as well. |
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I resold my Cloud Lux, got what I paid out of it. So glad that bag of poison is gone. I got a Strobel all natural bed last week and love it. 3" of soy based memory foam on top, 3" of natural latex under that, then their proprietory base layer.
No smell, peace of mind. Sleeps great
Strobel.com
Mike will help you
Scott |