Mattress Forum

Then we came home and read all of the problems that people have posted: bent foundations (boxspring), body aches and pains, inconsistent firmness...

I'm left with one basic question - if there is a 120-day in-home trial period and a 25 year warranty - and people are having problems with this new technology - How has Serta been on the complaint line? Has anyone had trouble exchanging their mattress for a different model? 

And for all of you who have purchased a Sealy iComfort Revolution Mattress - what's the feeling now, months later? Did the mattress soften up? Are there areas that are more squishy than others? Have you been flipping and spinning the mattress regularly? Etc. 

Also - it seems like a Luna cover is the best way to go protection wise - breathable and waterproof. (http://www.lunamattress.com/Luna-Premium-Mattress-Encasement-13quot_p_16.html)

The sales guy told us that the prices are pretty much fixed (so we shouldn't expect any sales) but that he could give us $200 in freebies (pillows, frame, delivery, etc.)

We also liked: Simmons Beautyrest Calma, Serta Natural Start

I purchased the full size Serta iComfort Insight Low Profile Set.  It was delivered on Friday August 26th, 2011.  I don't think I am quite used to the matress yet,  It also seems to be shorter than my other mattress (a twin size spring) where my feet dange over the edge when lying on my stomach.    Tonight will be my 5th night sleeping on this mattress.   

My last matress was causing me some severe back pain due to the fact that it was so firm.  I know this because if I was to lay on the floor for any extended period of time my back would go out (spasm so bad I could hardly stand up straight).  After slepping on this mattress for 4 days, my back still is hurting throughout the day, however the pain has not been as severe as when I was sleeping in my old bed.  Furthermore I did have a queen size Stearns and Foster spring mattress with a Novaform memory foam mattress topper from Costco.  I purchased the memory foam topper because I could feel the springs hitting my rib cage when laying sideways.  The topper stopped the springs from poking and made the bed much more confrotable but I did experience the issue wit the bed be hotter than it was previously (and it did get some tears in it as well over time).  The new Serta iComfort with its Gel Foam is definatly a cooler than my old queen mattress with its non gel memory foam topper.   

I will post back in a few days on my thoughts and any more back pain releif I may (hope) I experience by sleeping on this new mattress.  

Paul

I purchased an iComfort Insight; it was delivered about nine days ago. I spent several hours across two days comparing mattresses at a local store, comparing back-to-back various spring and memory foam options from Serta, Tempurpedic, and Simmons. I was drawn at first to the Revolution but realized it'd be far too plush, given that for the past five years I'd been sleeping on an inner-spring King Koil. (Background aside: I'm in my late twenties and have no obvious back problems, except tightness without pain in my lower back in the mornings that can be solved with a good stretch. I've been lucky so far, and my previous mattress had seemed to serve me well enough. Before buying this mattress, I'd spent two weeks traveling, during which I'd used a sleeping bag with a Therm-a-rest inflatable sleeping pad.) I wanted something firmer than the Revolution to make sure that I didn't unbalance whatever equilibrium I'd reached with my back on my old mattress—maybe whatever felt most like how that mattress had been worn in. I ended up with the Insight for the simple reason that it felt best given the position I sleep in. Without having used a memory foam mattress before, I was concerned about the transition, and I was sold on the iComfort series because of the express representations the salesman made about Serta's 120-day guarantee, including about their willingness to eat exchange costs (like restocking fees), minus a return delivery fee. I figured the return delivery fee was equivalent to a reasonably valued put option on exchanging something about which I was optimistic but skeptical. I felt this reduced most of the risk on the part of the consumer (to the extent that, after the exchange, you're still able to get a deal from the retailer as good as if you'd bought it originally instead of the iComfort).

At this stage, I'm cautiously optimistic. I fall asleep a little quicker than on my old mattress, because I feel more comfortable once I've gotten into my usual side sleeping position without needing to move around a bit to find the right balance. The first two nights I found I woke up once each night to turn over, getting used to the feel of sleeping on the bed. It might be that I was (and maybe still am) waking up more often but I'm not noticing or remembering it anymore. I also haven't noticed any aches or pains, but that may change over time (we'll see). I'll try to check in sometime after thirty days.

* Sears Newpark had an iComfort twin box spring with the sturdier pattern below, not like mine.  How they deliver a different box spring to me than that store, I don't know.

FWIW,  Sealy and Stearns and Foster use a different pattern of vertical support rods - they are evenly spaced about 4" apart.  With that arrangement, it seems there will not be a sag down the middle in hips area.

So, if it seems your mattress is sagging, might be wise to do string test atop the foundation, look for dip. 

FWIW, I was able to get a 3 week old S&F box spring, twin for $169 at Sears Outlet. 

Don't work there, nor do I work for Sealy, just a heads up. 

We purchased the Revolution three months ago and LOVE it!  It is perfect in every way.  We have not felt any heat issues and the day we  installed it, we left it unmaid,  opened the windows, shut the door for two night and the smell disappeared. We both love the comfy medium firmnes.  $2000 sounds like a great buy, I think we paid $3100 from Sears.  Good luck!

firehawk343 wrote:

We just got back from the store and bought the Revolution with the adjustable frame and I bought a pillow. I suffer fromFibromyalgia along with some other issues and a Tempur-Pedic was recommended to me. But I liked the icomfort revolution better and my husband and I purchased that one. I will be back on with a review but this was very helpful.

The 2.75" gel foam doesn't feel all that dense to me.  Not like a Cloud Supreme support foam layer which feels very dense.  I dunno, Rev has a lot of sink, too much for me.  But that was hampered by the cheesy twin box spring that bows in the middle.

btw, the resale on the iComfort was lousy.  I had the twin XL priced at a mere $250 for a while and no calls.  I ditched the set for $175 measly dollars.  Cost me $1500 originally.

With the Labor Day sales last weekend it seemed a great place to start, and so I found myself staring at the ceiling of the Sears showroom from the iComfort beds. I was drawn to memory foam due to our good experience with our mattress topper, and to the iComfort two reasons in particular:  its promise to "sleep cooler", and also because of the "Ultimate Edge Support Perimeter" (no "roll off") as I often wake up in the morning to find myself lying on my side along the very "knife's edge" of the bed, as this is all the space that I have to work with because during the night my husband and two cats have claimed the rest of the bed. (I am primarily a back sleeper, and so is my husband.)

I immediately fell in love in with the iComfort. Serta's claim about the edges seemed to be true -- the edges were even more supportive than the edge of my 16-year old pillow top. While I thought that the Insight might have been the most comfortable to initially lie down on (I prefer a firmer mattress), I ended up ordering the even firmer Genius as I thought it was a bit better after settling in. Further taking advantage of the sale,  I also selected the Motion Perfect base (or, in the case of my king size bed, two twin XL bases that will work together like a single unit). So, I placed my order, and was so excited about the prospect of this uber comfortable bed and the spa-like experience I was envisioning with having the special bases ... that is, until I came home, got online to do a bit more research, found this forum, and read all the posts the iComfort issues: hardness, softness, sagging, and smells -- and became more than a bit concerned. 

Concerned, yes, but not worried enough to cancel, I decided to venture around town during the past week to 3 different showrooms where I've laid on their iComfort beds and disappointed sales personnel everywhere as they found out that I had already bought the bed. Ha! On one of these excursions I took my husband with me, and on another I took a good friend (who also fell in love with the bed and is considering a future purchase of the Insight -- but they didn't have a Genius bed at this showroom for her to try) and the result was that I revalidated my original decision. I also tried the TemperPedic beds (which really weren't under consideration due to the softer edges) and thought that the iComfort beds were MUCH more comfortable (and my friend agreed with me).

Of course, despite visiting all these showrooms I do realize that the people who had bad experiences with what the mattressess that were delivered to their homes were HAPPY with the mattresses that they tested in the showroom. I really love this bed, and I guess I love it enough to take the gamble -- especially as I am also investing in the Motion Perfect base. My investment/gamble is $4500 ($1700 for the mattress and $2800 for the two bases) not including sales tax, but that seems to be a great deal as the undiscounted price for this would be $12,250 (but, does anyone EVER pay full price???).

TOMORROW is the big day when Sears delivers my new bed ... and I will be sure to come back with an update and let y'all know how it turns out. (In case you can't tell ... I can't wait!!!!)