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Re: Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options? - shovel99
Aug 30, 2010 6:13 AM
Hi Gasoline.... love that handle!

Last night latest try - poly foams 1 inch soft- 1 inch hard.  was a disaster.... waaaaaayyyyy too hard. I got up at 4 am and started playing musical toppers.  I should disclaimer my advice as coming from Thomas Edison.... just before he discovered the electric light!  It was said that after his 10,000 failure, he was asked "you have failed 10,000 times... don't you think you should give up?"  He replied" I haven't failed 10,000 times, I am getting closer, because I have eliminated one more way it can't be done!"

At 4 AM I resorted to an earlier attempt that was OK:   1 inch of 4 lb eco friendly memory foam from overstock.com (laugh) which is pretty good mem foam for cheap, but laughable streaky green!  Under that was 1 inch of 20 ILD latex.  I have been experimenting...

Re: Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options? - shovel99
Aug 29, 2010 1:20 PM
Glad to see others have jumped on board here, and have disclosed just the tip of the iceberg of disgusting fraudulent acts by the mattress industry.  I have spent in excess of 1500 hours online and countless hours in the mattress shops in buying, having delivered, swapped mattresses (lots of begging and $70 bribes for as many as 10 swaps from one local mattress warehouse.. what sports they were!).

Just consider:  eat the $130 restock fee, or buy from Sears.com the Serta Perfect Sleeper Rivermist firm.  Mattress and box $584.  If you don't need new box spring, will be about $120 less.  Deliver to store... drive it home.  That's what I did.

http://www.sears.com/shc/s/p_10153_12605_SP100A421S1979950602P?prdNo=87&blockNo=87&blockType=G87

Or take your $130 hit and buy somewhere local.

Very firm= no padding, or maybe even stronger coils.  Varies with price point.

Will you have another 30...

Re: Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options? - shovel99
Aug 29, 2010 8:54 AM
First you need to know that this website does not send you an email update when someone has commented... or at least I couldn't or didn't find it, so you have to check back.  Second, search the forum for other's experiences under "lower back pain" latex toppers, etc., below.

The good news is that you have come to the right place to try to find a solution, because a lot of us here have tried about everything.  The bad news you already know, how difficult it is to find a good mattress when the industry does everything to hide what is inside, and that it is a very personal choice based on needs, weight.. back or side, lumbar problems, etc.

Before I get lenthy, many folks have made a too hard bed perferct or acceptable with just one inch of latex topper.  In fact, not long...

Re: Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options? - InsoManiac
Aug 29, 2010 9:47 AM
I'm no expert but if I were you I would start by calling Sears and see if you get a customer service rep who is willing to help. If you claim that the merchandise doesn't perform the same as what was displayed, and/or is faulty, you might get lucky enough for them to waive the restocking fee. Or maybe they have some kind of comfort adjustment policy (I don't know if Sears does or not).

Failing that, in some states there may be restrictions on restocking fee to be charged to consumers. You should contact your Department of Consumer Affairs and find out what the laws are on restocking.
 
Finally, if all else fails I would give serious consideration to returning the thing anyway and eating the restocking fee if you really don't like it. Otherwise you're going to be stuck with something...
Re: Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options? - TC2334
Aug 29, 2010 4:36 PM
Thanks for all the tips, Shovel.    I like people who tinker and innovate.   But it's pretty sad that so many people have to resort to building their own mattresses nowadays.  I found this forum because I wanted to throroughly research them all before I buy anything else, having been less than enchanted with the Restonic (it was the Restonic "Enchantment") and the good ol' highly recommended Sealy Posturepedic.

These oldie mattresses that I mentioned, they are mostly springs and they must be heavy duty springs like you can't afford to buy nowadays.   That Dove does not sag, after all these years.   The twin mattress, I no longer own because my dad took it to hunting camp and used it there, and he has since sold the camp. 

...
Re: Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options? - TC2334
Aug 29, 2010 4:31 PM
OP, and anyone, if you or a friend has a vehicle to tow with, U-Haul trailer rentals are $39/day or less , depending on size,  And there's no mileage fee.  Trucks are all $.78 per mile, so trailers are by far the greater value.  Or, Home Depot and Lowes have a flatbed or sort-of stake bed F-350 or Chevy 3500 truck that rents by the hour.  Pick a sunny day, get some blankets or tarps and some rope...

...
Re: Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options? - TC2334
Aug 29, 2010 9:17 AM
Yep, the topper can make all of the difference in the world.   I am a 130# female, and I have always slept on a "rock hard" bare bones no frills mattress.   It was only after I developed some temporary hip bursitis after a fall that I discovered the toppers.  Even then, a 2" ordinary convoluted foam or cut foam from Wal-Mart does the job.  I guess I am just lucky.

The mattresses I have really liked, over the years, are oldies.  One is a '60s White Dove (they are in Cleveland) that is probably built on the Holland springs, and it also has a coil box spring.  My parents had it, and they still use it.  The twin bed I had as a kid had belonged to an adult earlier, and it was positively the hardest mattress I have ever slept on, and I loved it.    The one...

Re: Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options? - Lovegasoline
Aug 30, 2010 12:49 AM
Shovel & TC,

Thanks so much for the ideas.

Shovel you have come at the problem in a very flexible and efficient manner. On your own mattress, are you doing it as a surgery or simply adding toppers?

One thing I see often mentioned is coil count. I understand that gauge, metal, and construction combine to resulting in the spring system's support, but all things being equal, is a higher coil count from a manufacturer more desirable? I notice the Serta mattress you reference has a relatively low coil count.

Some mattresses I tested felt like laying in the back of a moving pickup truck or laying on a trampoline, I'm exaggerating of course, but the nature of the mattresses movement had a resemblance. I suppose that is the nature of intertwined coils, it feels a bit funky to me. The feeling...

Re: Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options? - Lovegasoline
Aug 29, 2010 8:31 PM
 

This evening I went to Sleepy’s, Bloomingdales, and Macys all in NYC, Manhattan (I live in Brooklyn). None of these stores had the ‘J’ level Stearns & Foster in Ultra Firm. The ‘J’ level is in S&F’s Luxury line, not their higher end coil-within-a-coil Estate line.

Macys had two mattresses that felt very good, both from their Macys branded Hotel Collection (made by S&F and variations on their Estate coil-within-a-coil series): the Classic Tight Top Ultra Firm, and Classic Tight Top Super Ultra Firm. The Super Ultra Firm may have even been a bit too hard, but a 2” topper would more than likely make it quite comfortable. These were about $1,500 delivered, mattress only (I have a platform bed). Nice, comfy, and too expensive. A topper would only make it moreso:

http://www1.macys.com/catalog/product/index.ognc?ID=421041&CategoryID=43092

I tried the S&F Estate line Ultra...

Re: Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options? - Lovegasoline
Aug 29, 2010 12:06 PM
Thank you all for the replies!

I need to run out the door and demo a S&F 'ultra firm' in a nearby Sleepys, to see if that is a direction worth pursuing.

I could end up forfeiting $130 if I return it ($200 if they charge me a fee to pick it up). To replace with a firmer S&F ('Ultra Firm' is only available in the next higher grade of S&F) so it would cost an additional $200-$325 to make an exchange and upgrade to the Ultra Firm. Then I'd have to purchase the topper(s) which is going to add up. The cost of this S&F is already more than I wanted to pay, I'm not at all certain how to proceed. 

I believe they will replace mine with the exact same mattress for free.

My dilemma is I'll have about 24hrs...

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