Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options?
Aug 28, 2010 10:06 PM
Joined: Aug 28, 2010
Points: 24
 

Oh dear.

At Sears.com I purchased a Sterns & Foster queen-size Hearthstone mattress, ‘Luxury Firm’, at a terrific price for about $760 delivered (w/10% Sears discount; $127 BING cashback, 18 months 0% financing). It is the lowest priced Sterns & Foster model, the ‘Level H’ mattress and it felt great when I tested it in the store. I also demo’d this same Stearns and Foster ‘Level H’ in Luxury Firm at Sleepies and Macys. I was sure I found the right mattress at the right price. Firm, supportive, and comfortable.

I took delivery and I’ve had the mattress for 28 days. I have only two days left to decide what the heck to do. Help!!

I’m a slender 47 yr old male, 5’11’, 135lbs. I have a curvature in my lumbar region and also a herniated disc and get frequent lower back pain. I've had back issue since I was a teenager.

The mattress feels much softer and squishy on top than I recall the floor models being, and it’s just a little too plush for me. It’s just bearable if I sleep on my side, for now. If it softens up even just a little, it will be way too soft and a big problem. As is, it’s too soft for stomach sleeping. I need something a step or two up in firmness.  The problem is the next step up in firmness in the Stearns & Foster line is their ‘ultra firm’ and from my memory it was as hard as a board.

With Sears restocking fee and pickup fee on returns (I’d lose $200 returning it!), I decided to try exchange it for the S&F ‘Firm’ mattress and if it ends up being too firm, I’d get a topper when finances allow. Unfortunately, S&F only offer two firmness levels in this mattress, a Luxury Plush and Luxury Firm. Period.

I’m reading the mattress surgery threads, I’m a handy guy but it seems like a drastic measure to slice open a brand new expensive mattress. Plus, if I did that, how would I make this mattress slightly firmer? 

Stearns & Foster does have an ultra firm mattress but only at a more expensive level at least $100 more. And that would be for a stiff as a board mattress that was very uncomfortable to me in the store. I’d likely have to spend another $200 for a topper and no guarantee that would make it soft enough.

As for other brands, I didn’t like mattresses with the springs tied together as the entire surface moved like trampolines. I like the pocketed coils.

Any suggestions?

 

 

 

Re: Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options?
Reply #5 Aug 29, 2010 1:47 PM
Location: North Jersey (NYC metro)
Joined: Aug 13, 2010
Points: 22
I'm no expert but if I were you I would start by calling Sears and see if you get a customer service rep who is willing to help. If you claim that the merchandise doesn't perform the same as what was displayed, and/or is faulty, you might get lucky enough for them to waive the restocking fee. Or maybe they have some kind of comfort adjustment policy (I don't know if Sears does or not).

Failing that, in some states there may be restrictions on restocking fee to be charged to consumers. You should contact your Department of Consumer Affairs and find out what the laws are on restocking.
 
Finally, if all else fails I would give serious consideration to returning the thing anyway and eating the restocking fee if you really don't like it. Otherwise you're going to be stuck with something you can't stand for years unless you can find a topper that works, and/or you'll end up taking an even bigger loss when you decide to sell it on Craigslist a year or two down the road.
 
Just food for thought.
Re: Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options?
Reply #6 Aug 29, 2010 4:06 PM
Joined: Aug 28, 2010
Points: 24
Thank you all for the replies!

I need to run out the door and demo a S&F 'ultra firm' in a nearby Sleepys, to see if that is a direction worth pursuing.

I could end up forfeiting $130 if I return it ($200 if they charge me a fee to pick it up). To replace with a firmer S&F ('Ultra Firm' is only available in the next higher grade of S&F) so it would cost an additional $200-$325 to make an exchange and upgrade to the Ultra Firm. Then I'd have to purchase the topper(s) which is going to add up. The cost of this S&F is already more than I wanted to pay, I'm not at all certain how to proceed. 

I believe they will replace mine with the exact same mattress for free.

My dilemma is I'll have about 24hrs to make a decision, so I'll be time pressured. I do not have to work tomorrow, so I'll be able to reflect a bit.

I'll report back this evening: thanks for all the wonderful input and support.

-Lovegasoline

 

 

Re: Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options?
Reply #7 Aug 29, 2010 5:20 PM
Joined: Dec 11, 2009
Points: 113
Glad to see others have jumped on board here, and have disclosed just the tip of the iceberg of disgusting fraudulent acts by the mattress industry.  I have spent in excess of 1500 hours online and countless hours in the mattress shops in buying, having delivered, swapped mattresses (lots of begging and $70 bribes for as many as 10 swaps from one local mattress warehouse.. what sports they were!).

Just consider:  eat the $130 restock fee, or buy from Sears.com the Serta Perfect Sleeper Rivermist firm.  Mattress and box $584.  If you don't need new box spring, will be about $120 less.  Deliver to store... drive it home.  That's what I did.

http://www.sears.com/shc/s/p_10153_12605_SP100A421S1979950602P?prdNo=87&blockNo=87&blockType=G87

Or take your $130 hit and buy somewhere local.

Very firm= no padding, or maybe even stronger coils.  Varies with price point.

Will you have another 30 days if you swap?

Inside your 30 days, buy a queen sized 1 inch 20 ILD & 32 ILD talalay latex topper for $89 + $93 delivered here: 

http://www.foambymail.com/LatexTQueen.html

With these you will be able to experiment to try just one inch of soft, two inches of soft, (fold in half to try),

one inch soft over one inch firm, two over one, two over two.

You will have been able to try most of the options of latex toppers ranging from nearly the softest at 20 ILD,

to medium firm underneath.

If you don't like any of it, you can return it all for a small return charge.  Foambymail.com now accepts returns... they

did not when I first started on this quest.

During the same period of time, you can try one inch 4 lb mem cool and 5 lb sensus toppers from overstock.com.  Cheap, but not returnable.

 

And in a few days, I will complete my try of high quality polyurethane foam 1 inch of "supersoft" over 1 inch of "HD 36" medium firm from www.foamdistributing.com   I am very optimistic that that combo is going to be right for me.. and maybe you with similar back situation.

The "supersoft" feels like somewhere in between the two softest latexes, but more solid feeling... less "bouncy" than latex... almost like firm memory foam (tempurpedic firm product) when you first lie on it.

Both queen sized pieces of this poly foam, and it seriously high quality look and feel and density... cost a total of $36.

The reason that most shy from Poly.. jimsocal calls it Peee Yeeeew.... is that it breaks down faster. I'll buy new ones every other month if I need to to get some sleep... although Ithat won't be the case.

If you can find a latex combo that works for you, it will be a long termer.. the stuff just lasts and lasts.

 

Good luck.

shovel

 

 

 

 

 

Re: Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options?
Reply #8 Aug 29, 2010 8:31 PM
Location: NE Ohio / NW Pennsylvania
Joined: Aug 26, 2010
Points: 62
OP, and anyone, if you or a friend has a vehicle to tow with, U-Haul trailer rentals are $39/day or less , depending on size,  And there's no mileage fee.  Trucks are all $.78 per mile, so trailers are by far the greater value.  Or, Home Depot and Lowes have a flatbed or sort-of stake bed F-350 or Chevy 3500 truck that rents by the hour.  Pick a sunny day, get some blankets or tarps and some rope...
Re: Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options?
Reply #9 Aug 29, 2010 8:36 PM
Location: NE Ohio / NW Pennsylvania
Joined: Aug 26, 2010
Points: 62
Thanks for all the tips, Shovel.    I like people who tinker and innovate.   But it's pretty sad that so many people have to resort to building their own mattresses nowadays.  I found this forum because I wanted to throroughly research them all before I buy anything else, having been less than enchanted with the Restonic (it was the Restonic "Enchantment") and the good ol' highly recommended Sealy Posturepedic.

These oldie mattresses that I mentioned, they are mostly springs and they must be heavy duty springs like you can't afford to buy nowadays.   That Dove does not sag, after all these years.   The twin mattress, I no longer own because my dad took it to hunting camp and used it there, and he has since sold the camp. 

This message was modified Aug 29, 2010 by TC2334
Re: Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options?
Reply #10 Aug 30, 2010 12:31 AM
Joined: Aug 28, 2010
Points: 24
 

This evening I went to Sleepy’s, Bloomingdales, and Macys all in NYC, Manhattan (I live in Brooklyn). None of these stores had the ‘J’ level Stearns & Foster in Ultra Firm. The ‘J’ level is in S&F’s Luxury line, not their higher end coil-within-a-coil Estate line.

Macys had two mattresses that felt very good, both from their Macys branded Hotel Collection (made by S&F and variations on their Estate coil-within-a-coil series): the Classic Tight Top Ultra Firm, and Classic Tight Top Super Ultra Firm. The Super Ultra Firm may have even been a bit too hard, but a 2” topper would more than likely make it quite comfortable. These were about $1,500 delivered, mattress only (I have a platform bed). Nice, comfy, and too expensive. A topper would only make it moreso:

http://www1.macys.com/catalog/product/index.ognc?ID=421041&CategoryID=43092

I tried the S&F Estate line Ultra Firm for about $1,300+ delivered w/taxes. Felt hard, but a topper might make it very comfortable. Again, too expensive. 

Macys also had a Sealy Posturepedic Ivory Mist Tight Top Firm, which felt firm, not a perfect mattress, but decent: $600 delivered.

http://www1.macys.com/catalog/product/index.ognc?ID=453350&PseudoCat=se-xx-xx-xx.esn_results

On thing I recognize is how challenging is to make objective judgments on comfort by just laying on a mattress in the store. My sense is that it’s going to take 8hrs, in each position (back, side, stomach) to really know the effect a mattress has on the body. But I’m learning.

I applaud those who are taking their comfort into their own hands and tailoring their mattresses, and also those performing mattress surgery. Surgery however seems too severe a measure on a brand new $1K mattress.

 

*******

I’ve been an active climber for almost 20 years. I try to spend several continuous months a year living outside in the mountains and desert, sleeping under the stars. This means sleeping on a couple of thin closed cell camping pads and a sleeping bag. For years my shoulders have had a torn cartilage injury and they can still be sensitive if sleeping on very hard ground on my side. Nonetheless, in the outdoors you rough it a bit and make  do, sometimes I’ll place some clothing under my sleeping bag to add to the padding.

One season not far back, a friend alerted me to a very rare find: a brand new, large, solid sheet of either 3” or 2.5” thick open cell foam, it was either full or queen size, leaning against a dumpster. I do not know the name for it, but it’s the common, regular, dull yellowish foam used everywhere (even for egg crate packaging). The foam was as new, resilient, fresh. Outdoors folks will often use this foam in a van or pickup truck as a mattress. I took it back to my sleeping area, which was solid rock. Actually, the rock sloped down a little (!) but I folded the sheet of foam in half placing the thick bend on the down-sloping side so the sleeping surface remained level. Effectively, it made a 5” – 6” solid foam mattress on top of solid rock. It was amazed: it was among the most comfortable ‘beds’ I’ve ever slept on! Recall, I’m about 5’11” @ 135lbs, very slender but also very muscular. It was supportive and comfortable, even cushy. In the outdoors, especially when traveling light, one always expects to sacrifice some comfort, but this was really a supremely comfy setup. No back pain in the morning that I can recall.

Based on this, I can easily understand how 2”- 4” of high quality topper foam, over whatever suitable foundation, can make for a totally comfortable supportive bed. I must profess that I’m not certain if I’ve ever felt latex foam. Of course, I’ve been read many accounts claiming it to be a superior product for both mattresses and toppers, and I’m curious to see what the hoopla is all about. On the other hand, a few years back a girlfriend had a memory foam mattress topper and I disliked it … it felt too ‘gummy’ and too ‘slow’.

Is there a source to test or view latex toppers and/or foam in NYC? I'd like to check into this.

******

Back to my return/exchange dilemma. Sears.com is difficult to get a clear answer from customer service. Every operator I call gives me a different policy. I do not want to have to eat the $200 to return this, but this mattress is too soft for me. I have less than 24 hrs to make a decision how to proceed. Btw, I do not have a vehicle here in NYC. WIth enough notice and persuasion, I might be able to get a friend in NJ to help me out with his pickup. 

Any ideas, please keep them coming. 

Re: Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options?
Reply #11 Aug 30, 2010 4:49 AM
Joined: Aug 28, 2010
Points: 24
Shovel & TC,

Thanks so much for the ideas.

Shovel you have come at the problem in a very flexible and efficient manner. On your own mattress, are you doing it as a surgery or simply adding toppers?

One thing I see often mentioned is coil count. I understand that gauge, metal, and construction combine to resulting in the spring system's support, but all things being equal, is a higher coil count from a manufacturer more desirable? I notice the Serta mattress you reference has a relatively low coil count.

Some mattresses I tested felt like laying in the back of a moving pickup truck or laying on a trampoline, I'm exaggerating of course, but the nature of the mattresses movement had a resemblance. I suppose that is the nature of intertwined coils, it feels a bit funky to me. The feeling of isolation and form fitting has a lavish effect and is one of the features that drew me to the S&F. I may be a little loathe to surrender that. I'll try to search on lower back pain and coil design.  

Your topper strategy is very well though out and clever method of testing without expensive irreversible commitment. I wish you well on your PU/HD36 trial. As I mentioned up thread, I slept for about four months on a block of open cell PU foam of some common variety and it did the job wonderfully. Come to think of it, the other really good sleep in the last few years was in a rather nice hotel near an airport on a layover, I can't recall the hotel chain but the mattress was pure heaven and no back pain in the morning ... and I'm usually reluctant with hotel beds due to fears of saggyness or softness.

I'm feeling very much time pressured as I believe I have to make a decision today, or get stuck with this mattress. I don't feel as if I have it quite figured out just yet. The Sears store is also a very long commute to the other side of the city, numerous transfers subways/buses (I'll keep the Home Depot rental in mind TC, I remember seeing those vehicles parked at the store). 

 

Re: Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options?
Reply #12 Aug 30, 2010 10:13 AM
Joined: Dec 11, 2009
Points: 113
Hi Gasoline.... love that handle!

Last night latest try - poly foams 1 inch soft- 1 inch hard.  was a disaster.... waaaaaayyyyy too hard. I got up at 4 am and started playing musical toppers.  I should disclaimer my advice as coming from Thomas Edison.... just before he discovered the electric light!  It was said that after his 10,000 failure, he was asked "you have failed 10,000 times... don't you think you should give up?"  He replied" I haven't failed 10,000 times, I am getting closer, because I have eliminated one more way it can't be done!"

At 4 AM I resorted to an earlier attempt that was OK:   1 inch of 4 lb eco friendly memory foam from overstock.com (laugh) which is pretty good mem foam for cheap, but laughable streaky green!  Under that was 1 inch of 20 ILD latex.  I have been experimenting with a section of firmer foam on the bottom layer from the lumbar region to feet, (1 inch for example) for more support there, because I read that mattress makers do that to support the greater weight  "zoning".  Last night it was the 1 inch of latex (firmer than mem foam)  from lumbar to feet on the bottom and from lumbar up to head softer memory foam, then a complete layer of 1 inch of memory foam.  I believe that will be the ultimate solution, but not there yet.

I have not resorted to surgery.  I hate to destroy what could be the wrong matttress so I can't sell on craigslist for even $100-200.

I am now questioning the wisdom (for me at least) of the latest mattress (my "base") being continuouls linked coil.  The last time I slept "pretty well" was on a 12 year old lower to middle range simmons beautyrest.  I have not slept on anything but a beautyrest since 1973... until my mattress nightmare started 5 years ago to accommodate my Princess with a firmer mattress.. and the first 5 or six we tried were BR.   The beautyrest has their industry changing pocketed coil which was the industry standard for accomodating spine curvature in an inner spring mattress.  Then others found ways around the patent, and foams arrived.  Foams can be more mechanically tied together by cell structure than the independent coils.  See:  bowling ball.   Maybe the extra firm linked Serta is too hard to accommodate without a ton of expensive latex, and I have found that to me it feels to jelly like unstable when I am perced on top.  So SCRATCH MY SUGGESTION TO BUY A LINKED SPRING MATTRESS WITHOUT A BUNCH MORE IN STORE RESEARCH BY YOU.

Coil number, design, and gauge are a good question.  The larger the gauge number, the smaller the diameter the wire.  The smaller the coil diameter, the small the footprint it can leave on your body, so all else equal, more is better.  Simmons has more smaller coils, but supposedly from many posts they are not tempered. (Simmons typically 15 ga down to 13 ga. ) To an engineer.. that means:  not a spring!  On the other hand, the comfort layer if poly foam which was heavily used up until perhaps the last 10 years when mem foam and latex came invogue.    The upstart of the separate vs linked, tempered vs untempered issue is that Simmons has reputation for softer accommodation and caving in earlier than Sealy.  Sealy rates 6% higher on a website that has amalgamated all the net ratings of matress types.   66% pos for Sealy, 61% Simmons, 59% Serta, and memory foam 80%, latex 79%.  Sealey and Stearns (common ownership) use larger coils, stiffer gauge, fewer, and are tempered.  I think most of their models are linked springs.

Hotel mattresses.  I sleep better on most hotel mattresses... quite a few in my travels, and pursued thought of buying one either asking the owner which one (ought to buy the exact one!)   or a hotel mattress program.. they all have them.  If they didn't have a program, they couldn't tell me which one.. or the makers so obfuscated what was what by changing names and private labeling ... even in their hotel mattress program (read comments of failed attempts to do this by buyers) that I wasn't willing to throw another $1200 to 2000 at the problem.

Wanted to give you the update, and sorry I can't be of more immediate help.

Good luck, shovel99

Re: Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options?
Reply #13 Aug 30, 2010 10:27 AM
Joined: Dec 11, 2009
Points: 113
Just looked at the macy's mattress... does look like a good one.  Does have thick chunk of latex (good) and small amounts of memory.  Right now, I am liking thin memory on top for its accommodation molding... but not much of it because mem foam will fail waaaay before latex.. even springs.  So less is more.

Regarding tests:  I have spent hours lying on the mattress in the store.  Up to 2 hours at a time.  I even thought about asking for permission to sleep over!  Could you talk Macy's into that?

In the many hours of in store vs.. at home sleeping overnight, what felt fine... perfect etc. in the store ALWAYS was too firm by the time I got it home.  May be just me with "need firm for my bad back" in the back of my mind.  The problem is that I need form fitting for side, too, and that damn compromise is my problem.

First line of defense: talk sears into giving you more time, but if not, I would take it back and eat the restock fee.  At least get them to agree to credit it back of you change your mind and buy another sears mattress?

 

Good luck,

shovel99

Re: Stearns & Foster 'Luxury Firm' Too Soft (gah)! What are my Options?
Reply #14 Aug 30, 2010 11:56 AM
Location: Yosemite area
Joined: Sep 10, 2008
Points: 249
DUMP THAT BED!   IT WILL ONLY GET SOFTER AND SQUISHIER!  That mattres is the same as the Bruno Clair I bought and it felt nice in the store.  At home, my back hurt, got worse, made a butt-dent inside of three months, HORRIBLE pain.  S and F did NOTHING other than send out a moron who I had to let into my home, be nice to, and she ignored the fact that the box springs was warped, and the mattress was painful to me.  Her report said that the mattress was fine, box springs was fine, and my problem was lack of proper support under the bed(I had a heavy-duty frame with FIVE legs under it, exactly what is on their OWN literature!), so any warranty was null and void!  WHATTHEHELL? 

I ended up giving this mattress to a friend who is heavier than I am(I only weigh 125# and am 5'6")and she got a couple of months out of it before it started to kill her back as well.  ( I had been reduced to sleeping the perimeter of the bed because the entire middle was horrible...it was a CA King and 4 nights/week  I have the entire bed to myself).  Looked good, sucked to sleep on.

If you like pocket coils, and need to get another S and F. do go up to the next level and get something with less P/U foam inside...it dies really quick.  I know this particular bed feels good in the store...,my mom wanted to buy one and I didn't let her.  She's going to Better Bed this week for her new bed. 

Please listen to me...save your back...find a friend with a truck and move the sucker yourself....just don't keep it!

Kait

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