We purchased a Taos model 4 years ago and after 3 years it went flat and concave with more than a body imprint.
I called up the company that now represents the product line and they tell me they are not the original manufacturers and will not replace or repair the mattress only that they will sell me a replacement model at wholesale cost plus shipping. Cost plus shipping is like buying another mattress and not acceptable.
Here's my issue with this:
1)The company took the namebrand, the product license for the US after the original company stopped selling in the US. They represent themselves as the original owner/mfg of the product. See quote on their website: "For over 20 years, Natura™ has designed exceptional sleep products"
2) Their warranty states they back up the product. However they dont, only their manufactured product. I certainly hope their own products are better than the original because the original manufactured mattress has serious defects. It went well beyond any body imprint to just completely flattened.
This is misleading. A company cannot advertise themselves as the original owner/manufacturer of the product then deny responsibility of servicing said product.
Do not buy Natura Mattresses from this company. If its even close to the same type of product, it will tank in 3 years or so.
Date Purchased: 6/2014
Price Paid: $1200
It felt like heaven for the first year. :(
This review was modified May 30, 2018 by Admin