User Review


Brand: Sleep Ez

No odors, great customer service

Sleep Ez 7000

Apr 28, 2017 5:13 PM
Joined: Apr 28, 2017
Points: 0
I've only had it for a few days but already I can say it is so much better that the two other natural latex mattresses I had to send back from other companies and the price was about the same as the others. The first mattress I received had a terrible chemical odor. The internet page for the company claimed it was all natural, 100% latex. The seller told me the odor would go away. I kept it for 2 months and the odor still had not dissipated. This was not a rubber or vanilla smell but definitely chemical. I couldn't even sleep on it because the odor made my throat sore and my eyes itch. Thank goodness the company had a return guarantee. The second latex mattress was from a well advertised internet company and I paid $12. for a small piece of their latex to be sent to me. It had a rubber smell but at least not chemical.When the mattress arrived it had a very thick wool/cotton cover which smelled like a horse stable, the odor permeated my entire house. After a month of airing it outside in the sun, it still retained the odor. The mattress itself smelled very strongly of rubber and hadn't changed any in the two months I had it. The company also had a good return policy but had an unwillingness to do anything about the problems.

When I contacted SleepEZ the customer service was excellent. They sent me a large box of samples of every type and firmness of their product, also samples of both their cotton and wool covers. I noticed the talalay smelled slightly of vanilla and the dunlop smelled slightly of rubber. I ordered the dunlop med/firm, let it air out for 2 days and slept on it last night. No odors(I did go with the cotton cover) and was a good match for me. I was worried the medium would be too soft as I like a very firm mattress but it was fine. I would recommend that unless you are like me and want something very firm, you go with a soft topper.

If you order on the internet make sure they have a decent return policy. SleepEZ is ok, I'm glad I don't want to return but fortunately the other companies had a free return within 90 days.
Date Purchased: 04/17
Price Paid: $995
Recommend: Yes


Little to no odors
Right firmness
Great customer service
Firmness options because of layers
No glue used


Have to pay for returns although not as bad as some others.
This review was modified Apr 28, 2017 by Admin