User Review
No odors, great customer service
Sleep Ez 7000
Apr 28, 2017 5:13 PM
I've only had it for a few days but already I can say it is so much better that the two other natural latex mattresses I had to send back from other companies and the price was about the same as the others. The first mattress I received had a terrible chemical odor. The internet page for the company claimed it was all natural, 100% latex. The seller told me the odor would go away. I kept it for 2 months and the odor still had not dissipated. This was not a rubber or vanilla smell but definitely chemical. I couldn't even sleep on it because the odor made my throat sore and my eyes itch. Thank goodness the company had a return guarantee. The second latex mattress was from a well advertised internet company and I paid $12. for a small piece of their latex to be sent to me. It had a rubber smell but at least not chemical.When the mattress arrived it had a very thick wool/cotton cover which smelled like a horse stable, the odor permeated my entire house. After a month of airing it outside in the sun, it still retained the odor. The mattress itself smelled very strongly of rubber and hadn't changed any in the two months I had it. The company also had a good return policy but had an unwillingness to do anything about the problems.
When I contacted SleepEZ the customer service was excellent. They sent me a large box of samples of every type and firmness of their product, also samples of both their cotton and wool covers. I noticed the talalay smelled slightly of vanilla and the dunlop smelled slightly of rubber. I ordered the dunlop med/firm, let it air out for 2 days and slept on it last night. No odors(I did go with the cotton cover) and was a good match for me. I was worried the medium would be too soft as I like a very firm mattress but it was fine. I would recommend that unless you are like me and want something very firm, you go with a soft topper. If you order on the internet make sure they have a decent return policy. SleepEZ is ok, I'm glad I don't want to return but fortunately the other companies had a free return within 90 days.
Date Purchased: 04/17
Price Paid: $995 Recommend: Yes Pros:
Little to no odors
Right firmness Great customer service Firmness options because of layers No glue used Cons:
Have to pay for returns although not as bad as some others.
This review was modified Apr 28, 2017 by Admin
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