I was nervous about buying a bed online and untested, but felt better knowing this company gets great reviews and has a full refund policy.

The bed arrived without a hitch. The queen size was too heavy for me to get up the stairs without the help of my girlfriend, but no big deal (unless your a loner).

Off-gassing is supposed to be a short-term problem, but I didn't notice anything particularly objectionable. I gave it a few hours with the windows upon to air out anyway.

The first time I laid on the bed, I immediately felt it was way too firm for me.

To make a long story short, that feeling never went away. After 60 days I called and told them I couldn't keep it. They asked me to try a padded mattress cover (at their expense) and I gave that a shot. It was like two inches of padding on top of a rock.

When I told them as much, I got a full refund. No problems. They had me donate the bed and send proof prior to crediting my charge card.

I guess most people keep the bed, and the company's direct sales model leaves them with a large enough profit margin that they can eat the cost of a bed occasionally.

My take away was that there was no real down side (other than the 60 day trial period with an uncomfortable bed), because their refund policy is for real.

After sleeping for years on a spring mattress and waking up many times a night, I thought that it was just normal to toss and turn all night. I used to wake up and my whole body ached for the first hour of every day. I thought it was just the price of getting old. Since I bought my Bed in a Box, I sleep all night every night and wake up with no pain, I love my bed in a box!!! The company is one of the best I have ever dealt with and tell everyone I knbow how wonderful their product is. If you are looking for a high quality bed at a resonable price you really should try bed in a box! They offer a no riisk 120 day return with no hidden clauses, but if you try their mattress, you will not give it up for anything. My life is so mucThank you Bed in a Box.

We bought a Pac Bamboo King sized mattress after shopping around for a few months. I really wanted a tempurpedic but it was just way out of our price range. We have been sleeping on the pac bamboo for just about a year and I have to say I am really pleased. It has just the right amount of support. I have MS and a good night's sleep is very important to me. I used to wake up achy and sore on our old mattress, but not so with this one.
Shipping was really fast and customer service was top notch. Set up was so easy and really only took a few minutes. The quality was much better than I had anticipated as well. It truly looks just like the fancy high end mattresses at the expensive stores. We plan to order a twin sized mattress for our son in the near future.