Length of Time on Display
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Here is my latest experience: I recently purchased a mattress from Room and Board. Restwell of Minnesota manufactures their mattresses. I was very concerned that the bed I chose would be too soft when it arrived in my home but it turned out to be so much firmer that it didn't even seem like it could be the same mattress. I can't stay on it for more than two hours and that is with two or more toppers on it. I did research the specifications of the foam, etc., went back to lay on it twice, but the one question I forgot to ask before I purchased it was how long it had been on the floor. I later learned that all of their mattresses had been on the floor for 2.5 years!. I contacted Restwell by email to inquire if the mattress was still made to the same specifications and what difference I could expect when it was delivered. This was their reply: The specifications have not changed. We encourage Room and Board to keep the samples on the floor as long as possible, this gives the customer a true indication of how the mattress will feel long term in their home. The feel of a new mattress will feel different than the floor sample due to the "newness" of the product (it will be stiff and not as soft)- it will go through a break in period and then reach the feel of that sample that you have tried. Make sure to ask this question. Maybe you will get an honest answer and can make a guess at how it will feel when delivered. I can return it, and because I left the plastic on it, will not be subject to the 10% restocking fee. I will probably be out the delivery/pickup fees but I intend to argue with them on that. I don't know how one is ever supposed to get it right. No matter how much time you spend on a mattress in the store, you never know what's going to arrive at your house. |
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Re: Length of Time on Display Lynn2006
(Aug 23, 2008 11:29 PM) -
Re: Length of Time on Display princesspea
(Aug 24, 2008 8:49 PM)