I don't usually go on forums to complain about a product or service, but our disappointment with the W bed was enough to get me started.
My wife and I loved the bed at a W Hotel stay and were delighted to see we could buy the mattress online. It is manufactured by Simmons and was fulfilled by 1800 Mattress.
First off, neither of us believes that this is the same bed as you get in the hotel. Much softer, quite a letdown, but we decided to give it a try.
After just 2 years, it began sagging noticeably and we began to wake up with backaches. By the third year the mattress has become a joke -- so soft and saggy that we can't sleep, so I called Simmons for service under their "10 year warranty." Forget about it. They claim no defect, this is "normal compaction." They actually ask you to send photos of body indentations! As if a 3-year old pillowtop mattress is going to show visible indentations!
In other words, the mattress is not defective, it's just a shockingly shoddy product.
Even the cheapest no-name mattress should give you 3 years of acceptable use, and the W Bed is being sold (and priced) as a premium product. We're outraged at how awful this bed turned out to be in such a short amount of time, and how Simmons simply shrugged at our dissatisfaction. We will obviously never buy a Simmons product again.
Beware! This bed is a total ripoff and if you buy one you will be sorry sooner than later.
This message was modified Nov 30, 2011 by delanor