Serta Icomfort size problem, anyone else?
Jan 23, 2012 9:20 PM
Joined: Jan 23, 2012
Points: 2
I just bought a queen size Serta i-comfort Revolution.  I brought it home and when I was setting it up, I noticed that the zipper that attached the mattress to the base (I got the motion base) had a few inches extra fabric on the base side.  The queen size mattress protector and sheet set were loose when I put them on.  Turns out that the mattress is a few inches short on each side (Measured 58"x77" instead of the standard queen size of 60"x80")  The base measured properly for a queen.  So it definatley is bigger than a full, but not quite a queen.  The consumer tag on it said its a queen size...  

I went back to a Mattress Warehouse and measured the one in the store and it's the same.  The Salesman said it was becasue it's foam and has rounded corners.  (rounded couners might give you 1/2" but no way 2 or 3")  I measured other mattresses in the store and they were correct.  Even a tempurpedic queen measured as a queen.   Any body else notice this?  I really hate having ill-fitting sheets.... 

Re: Serta Icomfort size problem, anyone else?
Reply #19 Sep 10, 2020 6:08 PM
Joined: Sep 10, 2020
Points: 1
Well, I realize this thread has been inactive for about 5 years – but I thought that I would add that it's 2020 and Serta STILL hasn't figured it out. We purchased a Cal King iComfort that was 4" short on the length and 2.5" short on the width. The company we purchased it from arranged for a new bed and when that arrived it was 2" short on the length and 2.5" short on the width. Unfortunately Factory Mattress here in central Texas says that 2" difference is within their tolerances and "We can't keep filling up our warehouse with odd sized mattresses". As if it's my fault SERTA can't manufacture a mattress to the correct size. I struggle to understand how this is even a problem that could happen in today's manufacturing environment.
Re: Serta Icomfort size problem, anyone else?
Reply #20 Mar 6, 2021 6:20 PM
Joined: Mar 6, 2021
Points: 1
We just purchased a Sealy I comfort 4000 firm hybrid mattress from Mathis Brothers in Indio California. My husband had them set it up. I was not at home at the time but when I came back home I realized after looking at the mattress that it was much smaller than the adjustable bed frame that we had also bought from Mathis Brothers. It also looks slumped in the middle so we took out the leveler and a measuring tape and found that the Cal King, which is supposed to be standard 72 x 84, actually was 69 by 82. We got the same story from the customer service reps at Mathis Brothers saying Serta has a variable of up to 2 inches on both width and length. My first interaction with Mathis Brothers was that I had to send pictures showing both the mattress and the adjustable frame and showing the gaps. I did. Then I got another email from Mathis Brothers stating that I had to take a picture of me actually measuring the mattress. At that point I started getting pissed off thinking I just spent $4000 on a mattress at your store, you were selling me a defective Serta second hand mattress and now I have to prove that it’s not a true CalKing. We will have Mathis Brothers send out another one, but measure the next mattress to prove a point. If it is in fact that much smaller I would probably just have them pick up the other mattress and say goodbye to Serta. I believe after reading several other reviews that a class action suit is in order. Everyone this isn’t right and Serta knows it.

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