The Problem with Tempurpedic mattresses
Nov 29, 2011 10:11 PM
Joined: May 12, 2010
Points: 241
The problem I have with the warranty is that you are led to believe the mattress will last 20 years. However, the bed softens over time and becomes saggy in the spots where you sleep. It can become so bad you can have major back pain and need a new mattress  In order to get a replacement from tempurpedic it has to sag more than 3/4" when no one is on it. This is impossible to show since it springs back to its original position.Initially you may love this bed and then it needs to be replaced say maybe within a year! The only way your tempupedic mattress will last 20 years is if you aren't sleeping on it. And I have no idea how to get a replacement if the "only" problem is that the mattress is so soft it no longer offers any support..
This message was modified Nov 29, 2011 by roy1
Re: The Problem with Tempurpedic mattresses
Reply #16 Jan 29, 2018 5:26 PM
Joined: Jan 29, 2018
Points: 1
@Good_Sleep

Wow! You've got it all figured out Joe...and so polite too. You've been an active member on a mattress forum for 10 years? Who does that, and why? So tell me, how long have you owned a Tempurpedic? More importantly, how long have you or a relative worked for the company? The problem roy1 described is exactly the issue I have, a friend of mine has, as well as many others who've owned one for more than a few years. A quick Google search will tell you that. it's a legitimate issue and not uncommon, certainly one that doesn't deserve such a smart response.

When I spent over $4,000 a few years ago on the top of the line model with a 10-20 warranty, I expected to get at least 8-10 years of useful life. Instead I get 3 years. The first year was great. The second year was pretty good. The third year started going downhill quick. The soft spots are significant after a few years of use, leading to the same hammock effect that almost any mattress suffers from. If I lay on the bed in some spots, I'll sink many inches within minutes. In other spots, I'll only sink a couple of inches overnight. Clearly the foam has broken down in frequently used spots. That doesn't surprise me, it's what any foam would do over time, but for that price, I expect more. Is even 5 years too much to ask? Apparently so. I can get that kind of longevity out of a traditional mattress for half the price.

This mattress was great the first couple of years. I'd never slept and felt so good. Foam is not my problem and I don't have a "comfort issue". My problem is that (A) it broke down so quickly compared to what the warranty implies (or even other types of mattresses), and (B) the built-in topper conceals the problem, ensuring the warranty will never be honored. I could dig out a basketball sized hole in the sub-layer and the top layer would hide it completely. I guarantee that if the mattress were cut open and tested or the topper were removed, the damage would be obvious. I also guarantee that the Tempurpedic knows it's an issue and has adjusted the warranty accordingly, making replacement based on visual proof nearly impossible to justify.

Yes, I have the official Tempurpedic foundation, and yes, it is in perfect as-new rock hard condition. The foam has broken down quickly, the design hides the problem, and the warranty is useless. Plain and simple - the mattress is either defective or the manufacturer should tell the buyer not to expect more than 5 years of use. If you know long-time users without this issue, then it's entirely possible there was a problem with manufacturing or materials on mine, or it's model specific.

If you have constructive content to share, fine. If you just enjoy trolling, go somewhere else.
This message was modified Jan 29, 2018 by tempur_owner
Re: The Problem with Tempurpedic mattresses
Reply #17 Mar 8, 2018 10:52 PM
Location: Ohio
Joined: Feb 10, 2017
Points: 2
I'm sympathetic with your bad experience. And I think some online mattress brands may offer you better warranties, which is clear and easy to do. 3 months ago, I bought a Sunrising Bedding mattress from Amazon. It was my first online purchase but I have to say this mattress is incredible. It is very comfortable and is an amazing combination of soft and firm. I love that I could totally do away with my box springs. I bought one of the smart bases to go along with this and it gives this mattress a great foundation to sit on. And the storage space that you gin underneath is a very good fringe benefit.

I have seen a couple of reviews that this mattress is too hot and I really could not disagree more. I am 6'2" and 280lbs and I always run very hot. I can't tell a different between this mattress and a traditional one as far as heat retention goes. Another great benefit of this mattress is that it transfers very little movement. If you are asleep, someone can get in and out without disturbing you at all. I actually set a water bottle (capped, of course) on one side, then I got in and out of the bed, tossed and turned, and even mimicked some (ahem) other movements. I could do it all without the water bottle falling over.

I cannot speak to the mattresses durability as I have had it for a very short period. However, it carries a 10 year warranty should something happen to it. And even if the warranty was to not cover it, this mattress is cheap enough to replace it sooner and you will still be out of pocket less than you would with a traditional mattress and box spring set.

I have also seen some reviews about this mattress having a weird smell. Maybe I just got lucky, but neither of the mattresses I received has any sort of odor at all. Even straight out of the box and plastic.

One downside that I can mention, the first mattress we received never expanded to the full 12". I still leave a 5 star rating because I bought this here and Amazon took care of me. They told me to keep the mattress, throw it away, or donate it, they didn't care, and they sent me another one right away free of any cost. The replacement expanded to the full 12" within 4 hours.

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