| I am new here so I haven’t had a chance to scan thru the related topics to my question. I’ll try to be brief and get to my dilemma. I purchased a Sealy Collamore/Reflexion Euro Plush Latex bed the day after Christmas ’09 from Mattress Giant. I think buying a bed is more stressful and difficult than buying a car. But anyway, we thought we really gave a valiant effort in trying out numerous mattresses before deciding on the Sealy latex one. I think the 20 year warranty offered was a deciding factor because we really didn’t know a lot about latex beds nor did we ever own one before. The mattress was great for the first 3-4 mos. It was unbelievable waking up w/no back pain. But then the sagging started around the 5th– 6thmonth. As most of you probably know, Mattress Giant has a 90 day trial return policy. We finally thought we had figured out the mystery in finding the right mattress because there was no need to return this one after 90 days; it felt great! As I mentioned, the sagging started and the back pain soon followed. By month 8-9, it was so bad, my wife and I would actually drift to the middle during the night while sleeping. We could hardly get out of bed because of major hip, shoulder and neck pain. I was not optimistic filing a warranty claim because I figured there was some fine print in the warranty that would void the claim, but I had to try. This king sized mattress cost $1734, not to mention another $365 for the split box springs, and another $115 for the mattress protector (the protector was mandatory in order for the warranty to be valid. Grrrr). But after taking many pictures, and pleading my case in the claim process, I was granted approval of my claim by Sealy thru Mattress Giant (very surprised to say the least). Here’s my dilemma: MG will replace my old defective latex mattress for the new Sealy Embody for NO CHARGE. Otherwise, we would get the $1734 credit toward any other mattress in the store, and have to pay the difference. I don’t know how that works w/the box spring cuz I think you have to have the box spring that goes w/the mattress otherwise the warranty is invalid. Obviously I am very skeptical of getting another Sealy latex (Embody line) due to the nightmare with the other mattress. But for an even exchange, it’s tempting because the Embody ones are more expensive and supposedly they’ve corrected all the problems. They start at $1999 and go up from there. We just want to have a mattress that will not give us back pain and a good night’s sleep. It doesn’t seem like much to ask, but it sure is a trying process. I know the Embody line is relatively new, but is there anyone out there that can provide any info on these beds? Do you like/dislike them? What are the odds it will sag like the other one? What is a better mattress? Thank you all! |
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Greetings! It's been quite sometime since me or anyone has commented on this post. So I thought I would chime back in and give you an update on my 'Sealy Embody Insightful' king size mattress. I've had this mattress since early 2011 as a result of a warrantly claim I filed to replace a "junk" Sealy Collamore/Reflexion foam mattress. Sealy quit maunufacturing the Collamore to what I believe was due to so many complaints and warranty claims against it. So the Embody replaced the Collamore. I was one of very few Collamore owners who actually was successful in filing a warranty claim (due to severe sagging in the middle). So the Embody was a welcomed mattress and it seemed much better at first, for about a year. It was quite a bit lighter, it had great support, there was no sagging, and was quite comfortable. So all was well and I thought my days of "mattress hell" and sleepless nights were behind me. Well....I said for about a year. For the last 1yr+, it's doing the same thing as my old Collamore. It sags where I sleep. There's a noticable "high spot" in the middle (where no one sleeps), then it sags where my wife sleeps. My lower and especially mid back is always in pain when I wakeup in the morning. The thought of actually pursuing another warranty claim makes me nauseous. So, I'm completely DONE with these "memory foam" mattresses; they just break down over time and don't offer the neccesary support IMO. For all the Temporpedic supporters out there, that MIGHT be the only 'legit' foam mattress. I just could never justify the cost of those. Maybe I should've after going thru this. Just knowing that I have over $2700 invested in this mattress(+ the lengthly warranty claim process), for it to last about a year, with the last 1yr+ being very dissatisfied; not to mention the painful, stressful process of going to a retailer being pressured by a sales person, trying out all these beds to make a sound decsion that's going to impact your sleep for many years, makes me sick. The consumer is always in a "no win situation". So I'm curious to hear from other Embody owners since this mattress has been out for a few years now. In due time, and once I can justify the cost, I'm either leaning towards Original Mattress Factory or Sleep Number next. Again, for what it's worth, neither my wife or my body size has changed since this original post. I'm still 180lbs and my wife is 130lb. Thanks! |