Search Results For "Simmons"

Sorry I haven't time to read this whole thread and maybe I already posted this...
But as soon as I saw this, I thought there was a problem:

"

• 1" NxG Memory Foam

Comfort - Padding Layers

• Prelaminated 1.5" NxG Memory Foam
• 1.5" Plush Foam

Mattress Build-Out

• See what's inside this mattress"

This mattress had FOUR INCHES of soft foam on top! (Look at the See what's inside this mattress" link)

That alone makes this a useless mattress, imho.

You can always add a topper later. The problem is that you can NOT reverse the negative effects of too-soft, non-supportive foam inside a mattress!
Even...

Now that's what we love on this forum!  Members who *do their research* *become knowledgeable* (or at least as knowledgeable as you can be in this mystifying world of mattresses) and *share informed knowledge*

Keep it up!  The part that worries me about this warranty is that the indentation has to be at least 1.5" for a warranty claim.  My concern is the quality of the PU foam used in the base layers and how soon they will break down.  I can tell you that a few years ago I bought my daughter a new mattress, and within a year there was a giant crater right in the middle of it.  Fortunately she's young, not old and creaky like we are, and wouldn't hear of me replacing it.  But i do want to avoid the same situation happening with my other daughter, who I'm now mattress shopping for....

based on this photo I am going to say no.

the bent border rod thing with Simmons is really just protecting their asses on people that literally had to bend the mattress too much in order to get it to fit through a tight staircase or something.  If this was caused by moving the mattress incorrectly the bend would most certainly be almost right in the middle and not near the head end of the mattress.  This one is pretty clearly caused by just using the edge of the mattress, which should be covered by warranty....

I'm really not sure if its common practice in the US or not, but I would assume most places you buy that type of bed from would not just simply return it, there would be some type of comfort exchange priveleges though. 

Really the only places that should have an actual refund policy are going to be either internet only retailers and places like Costco because you cannot really try out the bed at all before you buy.  My policy is absolutely not to do a 100% refund, unless of course we have exhausted all our options and we know before we do an exchange that the customer just wants to be unhappy.  I have only refunded one mattress myself.

Regarding Simmons on warranty issues I think it really depends on who is doing the warranty inspection, all the reps on that product in my area are very forgiving.  I have...

I laid on the nx250 in the stoer for about 20 minutes, although a short time, it did appear to be very comfortable.  Of course the sales person had no idea about the foam.....

REALLY? How it was moved......the dudes from Costco DROPPED my mattress and how they got it in my bedroom is another story! Then there's the post from the gal who says they moved the pick-up beds with the new beds. If some one has bed bugs so do you and she got em'. I am so glad I didn't get stuck with another bummer but I would of kept the $300 air bed from Costco and inside I would of put latex. Live and learn. Hoping so see a deal like that again.

Alice   ...

Don't forget  ripoffreport.com

Also, I saw what consumer reports said was a really good bed........

How much is that Simmons?

Have you read if Simmons honors it's warented products?

That seems to be the #1 thing the admn harp on. Can you take it back if you don't like it?

Alice ...

fantasticalice wrote:
Ewww.. Alice! Bed bugs! Shouldn't have read this right before bed last night... gave me creepy-crawlies. One more thing to worry about .

After reading all the knowledgeable replies, this one has been crossed off my list.

Thank you everyone,
Natalie

BTW, I just looked at all the mattress surgeries. Amazing to see what's really on the inside!...

Found this review along with a followup comment and picture posted on Viewpoints: (Hope it's okay to post it here, if not please let me know)

After a back-and-forth with Simmons and Mattress Warehouse, it seems Mattress Warehouse was trying to pull a fast one by denying our warranty claim.  Once Simmons saw the photos of our bulge, they stepped in and are now making MW take back our defective mattress so we can pick out a new one.

Yay Simmons!  The bed was/is very comfortable, so if they're saying this defect is not normal then I should expect this to NOT HAPPEN AGAIN if we pick out another Simmons mattress.

The moral of this story?  Don't shop at Mattress Warehouse.

Here's my original review below.  Sorry if this doesn't speak to the comfort of the bed, but that's...

fantasticalice wrote:
fantasticalice,

 I don't have access to consumer reports.

Sale prices:
The 250 NxG is around 2000.00 for the set, 1600.00 for the mattress only. I have an Ergo Motion Adjustable foundation, so I'm looking at mattress only.
The 400 NxG is around 2500.00 for the set, 2000.00 for the mattress only.

I personally have a one time comfort exchange on my currant TP Cloud, so this would it for me. Or I could get my money back and go somewhere else, but Sleep Train does have this Simmons and so far have they've been great to deal with.
For first time buyers, Sleep Train in CA...