My husband and myself are not happy with this mattress. While the mattress is well made, the comfort level is not for us. It's been a year now, with one exchange and the mattress still sags in the middle, with the ends firm. I find myself sleeping as close to the edge as possible. If not, I awake with soreness in my lower back which eventually goes away after an hour or so awake time. My husband also experiences back pain and dislikes the mattress as well. We just feel it's too soft and we have firm, med, med. We are in our 50's and this was an expensive purchase and a very regretful one. I find myself having to get out of bed as soon as possible, otherwise I feel it's torture. NOt restful at all for us. Latex just isn't for us. Our backs have been conditioned to a more firm feel and after contacting the company there is nothing we can do but continue to suffer until we can afford a new mattress. Throwing more money at this isn't going to be the solution. Next time, I will stick with a good inner spring mattress. Word to the wise, don't buy a mattress that you can't return and have to pay extra to switch layers. My worst mistake ever. Just to add, customer service was fine but their answer is to pay more to switch layers, which we already did once within the 90 day period. That's not the answer for us. Also, when we ordered it after trying it out, we were told it would not sag. That is not the case, it did. We also ordered the Dunlop, which is firmer. I am a side sleeper and my back hurts no matter which way I try to sleep.

I was looking at reviews because I am looking into buying another Spring Air Latex for my guest room, I have had mine for 2 years now and have been very happy. I am surpised at the reviews, maybe I just got lucky or maybe it should be expected that 10 people in the country might have had a bad expierence, as for me? I won't buy anything else.

Yes FlowBeds makes a great mattress.

But this is not what makes FlowBeds great. In my opinion the best thing about FlowBeds is the man who owns it and runs it with his son Dewey.

David Turner has been in the mattress business for over 30 years. His approach to business is a throwback to the way small businesses use to be run. Good Customer service is not just some phraseology that he uses to sell mattresses. He really means it, and proves it by the way he treats his customers.

This latex mattress is probably no better than any other latex mattress made by the small niche companies that operate on the Internet, IF they purchasing their Talalay from Latex International, like FlowBeds does. FloBeds cover will be different, the way he packages the product and ships it to you, maybe different. But that's about all the difference there is in the actual mattress. The difference comes in in the way he backs up what he says about his product on his website.

It is truly a delight to call an 800 number and get a live person who actually owns the company. Dave will do everything he can to make sure that you are happy with your purchase. He has, from everything I have been able to learn from searching the Internet, the best combination of exchange and return policy of any of the companies. You have 90 days for unlimited exchanges, only paying shipping of the layer back to FlowBeds. And the charge is much less than some others require. if you decide that the mattress is not for you within the 90 day, you can return it for a complete refund, only paying the shipping charges to return the mattress to FloBeds.

I could go on and on about this but I think you get my meaning. I have just concluded my 90 days and there's no way that I would return the mattress for a refund. It has slept quite well for me. I exchanged 4 pieces of latex to get the proper feel that I wanted during my 90 day "Sleep Test".

I can best say it this way regarding how I feel about the mattress. "I look forward to going to bed, and I do not want to get out of bed in the morning. When I do finally get up, I feel quite good, no stiffness, no aches or pain,I just feel refreshed."

Dave charges more for his mattress than some other companies. But I felt it was worth it to have this kind of treatment and exchange plus return policy guaranteed. When you're buying something off of the Internet that is this expensive, then you want the assurance that if you don't like it you can return it and you can get your money back. Think of it as an insurance policy.

If you want to read my total experience, I have a lengthy in-depth thread in the forum. Cut and paste this link into the URL location of your browser if you want to read it. Just remember, since it is so long, if you want to read all of it, you'll have to go to the bottom of the page and click on the word "ALL" to see the whole thing.

http://www.whatsthebest-mattress.com/forum/just-bought-new-flobeds/6556-0-1.html

Please understand that this review is in no way a "put down" of other latex mattress companies and the way they conduct their business. Many people have been happy with other companies. And I accept their claims about their purchases as sincere and genuine.