Smoke and mirrors when it comes to Saatva buying experience. Upon placing my order, I received a phone message and an email confirmation advising I'd receive my mattress and frame in 14 - 16 days. DONE...that's it. Got a call from a local delivery service asking about convenient time to bring my new bed. They delivered on time and were most professional. Imagine my surprise when I saw my bed was manufactured by Pleasant Mattress Inc in Fresno California! The upholstery was an inferior fabric, nothing like the luxurious photos on the website. AND the mattress was two inches higher than the specs online. It is a bit difficult for me to get on the bed, if I'd known there'd be this difference, I would have ordered a shorter foundation. When I communicated this to Saatva there was NO RESPONSE. I love my bed, but the so called superior service is apparently reserved for select customers.

I found my new source for bedding.
I`m a designer here in NY.
I`m always on the look out for the best quality for the VERY best price to pass onto my customers.
I found that at Saatva.
I called 10 days before I was planning on moving my customers into their new home.
I asked for March 1st for delivery.No problem, in fact they got it there a day earlier right after the closing!
They ever gave me a time window of which they met!!!!! Bravo
I purchased 8 Luxury Firm mattress and box spring sets all.
I stayed at the house the first week and experienced the comfort myself and loved it!
Thank you team Saatva all for making this part of my job so easy!I will be returning!

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