My husband and I purchased two twin XL of the icomfort Genius model, (one with adjustable base and one regular. Mattresses were hard in the store, but clerk said that they soften up. It's been 7 days hardly sleeping. and in pain pain since the bed has not softened up yet. Both of us have back pain and I also have hip, leg and arm pain as well. I've spoken to the salesperson about exchanging for the icomfort Prodigy that is Medium softness instead of the medium-firm Genius, (per Serta's firmness chart). Only problem is that salesperson does not want to match local pricing for this mattress and wants to over-charge me. I hope that this does not turn out to be a nightmare as I already went though a lot with this local mattress company, (long story). I'm disabled and really need a comfortable bed! Hope that they will work with me.

Bought this Mattress and there is suppose to have a cooling system. It is hot as hell. Why is it not cool at all my boyfriend bought this for 1600 its not worth it cause it would help back. His hot. sweating constantly.

well I bought this icomfort at gardner white turn first bed back .it was so uncomfortable .so they say u can send it back its bs.u have to get another one of same brand .so I did its even worst we wake up all night in pain .and we have express this we have be pushed off. I have even called about the 25 yrs warnty on mattress .still stuck with this bed .when we complained they told us to buy the motion frame and it would change the feel of bed for postion .as you can tell it didn't so I paid near 5000 for this pile .this matress has broken down and its maybe a yr old lol.so if some one don't come check it out ill have to holler from the roof tops how the icomfort is not a good bed to buy.its everything but comfy.ty for your time jerry