Serta iComfort User Reviews

iComfort

Brand: Serta
Type: Memory Foam
Showing 37 to 39 of 135 reviews.

Poor quality

Serta iComfort

Sep 12, 2012 11:27 AM
Joined: Sep 12, 2012
Points: 0
Bought this bed with high expectations. Though the bed was new to market did not think for the price the quality would be so poor. First, the bed is really comfortable. It was a little firmer than what we tested in the store. It softened up though quite comfortably. After a few months we noticed we were both rolling into the center of the bed. After about 5 months we got a tech out to look at the bed. It had a 1.5 inch sag in the center. We got a new mattress. We are a few months into it and I noticed the same thing. Got the same tech out and it already has a 1 inch sag in the center. I think it was sagging when we got the mattress. I have read several other reviews saying the same thing. I read one review that says you have to rotate the bed to make it even. I'm going to call BS on that. If you spend 3K on a bed you should not have to rotate the mattress so it does not sag. We bought the REVOLUTIOIN in the king size. We will return this bed, spend a little more money and get the tempur-pedic.
Date Purchased: 1/12
Price Paid: $3500
Recommend: No

Pros:

comfortable
warranty

Cons:

poor quality

love it!!

Serta iComfort

Sep 9, 2012 2:58 PM
emily
Location: prestonsburg, ky
I love my mattress and would highly recommend it, especially if you have back problems. I've not got a full nights sleep in years until this mattress and tried every mattress out there. Some may say it's pricey but it's well worth it. I've had more expensive mattresses that didn't do what they claim to do. But I've finally found a winner!!!
Date Purchased: 04/2012
Price Paid: $2800
Recommend: Yes

Pros:

Cons:

icomfort mattress

Serta iComfort

Sep 8, 2012 4:49 PM
paul
Location: delaware
bought king size icomfort. Bed to hot for other 1/2. Called store within 2 days.Told had to keep for 30 days.Reordered 2 twins xl figuring this would work for us as 1 of us likes hot, the other cold.This mattress feels nothing like the previous 1 we had and we even went to store to check.We want firm but we both sink in this new mattress and it is NOT same feel as 1st one. Willing to upgrade ? to foam and springs as this felt the firmest to us with DUAL cool but we were told by rep that we had one chance to exchange and we had already done this.Wrote Serta and they said we should not have been given a 2nd mattress as if we did
not like the 1st because of comfort we were out of luck.We had a Thermaputic mattress for at east 12 years before this 1 and we were very satisfied with the mattress. Sales associate did not even know this as we spent
app.2 hours deciding what mattress to buy this time. Sales associate was very patient with us as we were making a decision.We wasted Her time and Ours. Would not buy serta product again.Feel we wasted lot of money.Will be trying with store to have someone come out to see that this mattress is NOT same feel as in store.Maybe? wrong mattress shipped
Date Purchased: 8/12
Price Paid: $2800
Recommend: No

Pros:

Sales associate was very patient

Cons:

stuck with mattress not liked/ would like good night sleep/Might as well buy cheaper mattress and throw away
in a few years as warranty is of no use to us.