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Serta iComfort User Reviews


Brand: Serta
Type: Memory Foam

Serta iComfort

iComfort Genius - Good at first, not so much now

May 15, 2012 12:03 pm

Joined: May 15, 2012
Points: 0
After much research (why does everything require so much research these days?), I decided to get the iComfort Genius. I like memory foam, but I need the firmest foam they have. I owned a Tempurpedic and I liked the support of it, but it was really HOT. It became damaged and needed to be replaced, and I didn't want to invest in another one since they are so expensive. I opted for a cheaper memory foam to put on my adjustable base and it was very comfortable, however since it was a no-name mattress, it lost it's shape and became indented quickly.
My husband decided "no more foam!" and we got a spring mattress. Well, it was supportive, however, if you are a side sleeper, the shoulders and neck area will become numb, it begins to hurt, etc. Not to mention if you're sleeping with someone on a spring mattress and they get up and down all night, it wakes you up. If they roll over, it wakes you up. I wanted a mattress that allowed less "motion transfer". So I decided I wanted memory foam back, but not a cheap one, and not Tempurpedic because they are too hot.
The mattress lady assured me that the Genius was the absolute firmest of them all. That it was the coolest. That it was this and that. Well, it may be the firmest of the iComfort line, but as far as remaining firm, it falls short. It gets very hot. I sink all the way through.
Now, at first, this thing was awesome. It was firm like in the showroom, so it remained relatively cool. After 2 1/2 months, I'm considering returning it. It gets so hot, it might as well have been a Tempurpedic. I contacted Serta to ask them about the mattress. Well, the salesperson at the store told me the Genius was the firmest, but nobody told Serta Customer service that. They recommended the Insight (which is less expensive, and I had tried it in the showroom and it did NOT seem firmer) and that I use a "breathable mattress pad". Well, I am using the mattress pad (another $$ expense) and though the pad is comfortable, it did NOT solve the heat issue.
The bed is not only less firm and gets just as hot as the Tempurpedic, it slopes and is like a squishy marshmallow ON ONE SIDE ONLY. We've rotated it head to foot, and it still has the super squishy side problem.
I gave this mattress 3 stars for one reason: My husband LOVES it.
I will say this, I don't wake up with excruciating shoulder pain, I now get rib pain and it's exacerbated my TMJ because I sink and my head is at a weird angle all night.
I forgot to mention I even have the iComfort Pillows. I hate them. They are hot and they get hard as rocks unless you want to fluff them every 2 hours. They were free with the purchase, so you get what you pay for.
I don't have any clue what I will exchange the bed for. Also, beware of those 120 night sleep guarantees. You will have to PAY to return the mattress. You will have to pay a fee to the store to return it, and you will have to pay for pick up, unless you bring it back yourself. I'm at the point now I will gladly pay to return this thing.
But one husband loves it. He has back problems and swears this is the best bed he's ever slept on. I think the Tempurpedic was the best I'd ever slept on, but it gets hot. Since I thought this iComfort would solve the problem with the heat issue, I was WRONG.
I waited until I owned this for almost 3 months to review it so I could give an accurate account. I checked this site before I bought it, and I enjoyed the reviews so I wanted to "pay it forward".
I thought the firmness of the Genius would solve any sinking issues and it does not. Also, this mattress does not smell like the other foam mattresses. It was not a strong smell at all, just a "new smell" for a day or so, and then no noticeable odors. Nothing like the Tempurpedic or the no-name foam that I previously owned.
I guess, in summary, if you like Tempurpedics and are spending a lot of money on a mattress...get the Tempurpedic. I only went with the iComfort because I thought I could get the firmness of a Tempurpedic with the coolness of the no-name foam (the no name brands do not get hot at all, however they don't keep their shape either).
I wish Tempurpedic would solve the "heat" issue, but iComfort hasn't solved it either. Serta cannot compete with the firmness or support of the Tempurpedic, so if you're gonna be hot, might as well be on a comfortable, firm mattress. No motion transfer is the best feature of memory foam in my opinion. So, it's worth it to me to sleep a bit hotter knowing at least I won't get woken up with every movement like on a spring mattress.

Date Purchased: March/2012
Price Paid: $2000
Recommend: No
My husband likes it
Very comfortable at first
No motion transfer
Mattress has pretty cover
Base has corduroy accents, looks very modern, stylish
No strong odor, only "new smell"

Sinks like a hot marshmallow
Not firm as stated it would be
Slopes, roll off on one side of the bed

This message was modified May 15, 2012 by ZuZu

Serta iComfort


May 14, 2012 5:22 pm
Location: CA
I Have Neck,Sholuder and Back pain. I was looking for long time for mattress, until I lean towards Revolution from Serta, I purchased Adjustable base and revolution mattress, 1st night I could not sleep because of Smell but day after was Ok, My Neck & shoulder pain was reduced, but my back pain was increased, so every morning I was getting with back pain on new matress, after 35 days I exchaned with simmons Black Seris Ansleigh, this morning my back pain was much better. I do not reccomend Revolution to pepole who got back pain at all. I will posted aweek later regarding Simmons Black Series.

Date Purchased: March 24 2012
Price Paid: $3053
Recommend: No
Soft for neck and Shoulder, sleeping on side is comfortable, Price was reasonable

Terrible for pepole who got back pain. Not able to move on mattress, sink at middle.

Serta iComfort

Not so good

May 8, 2012 7:53 pm
Miserable Mattress
Location: Virginia
Initially thought it was a good purchase, but after about 4months my husband had to move to the extra bedroom to even be able to walk in the mornings. His hips killed him. I then started having neck and back pain, so bad I was sick to my stomach. I have moved to the extra bedroom with my husband. Anyone want to buy this King size mattress? We will be replacing this asap.

Date Purchased: 8/11
Price Paid: $0
Recommend: No

Body aches- pain. No sleep='s bad moods, bad attitude, and just plain miserable.

Serta iComfort

Serta iComfort Prodigy

Apr 27, 2012 9:45 am
Location: Rochester, NY
My boyfriend and I both agree that this is quite possibly the best thing we have EVER purchased! After sleeping on an old mattress, we went to Raymour to scout beds. We had no idea what we were looking for and were willing to spend whatever amount to get a good bed. We had both been sleeping on hand-me-downs since college and never experienced the feel of a new bed. We tried every bed in the showroom and initially liked the Tempurpedic...until the salesman told us that the only complaint with it is that it "sleeps hot" boyfriend is always he directed us towards to iComfort line and explained the "cool gel technology". He left us alone to try the entire line...and we fell in love with the Prodigy (of course, the most expensive in the line) but it was the perfect mix between plush and firm...and it was pure heaven. We laid on it for quite a while before deciding 100% that this was absolutely our new bed.
I was concerned after reading some of these reviews after we got home but figured we could try it out and always exchange it after the 30 day time if we hated it. Nope...WE LOVE IT. It has been about 3 months and we still love it. They also threw in a few mattress covers and 2 free iComfort scrunch pillows (which we also love)...and a free serta fleece blanket.
We could not be more pleased...try the Prodigy if you are willing to fork over the $. Most of the complaints I am seeing are for the other models, which we also didn't like upon testing...but this model is worlds above the others. WOW.

Date Purchased: 2/2012
Price Paid: $0
Recommend: Yes
Overall comfort, even temp, great for side and back sleepers, great warranty, free extras (at the store we went to)

Initial smell...but that fades after a few weeks (we expected this)

Serta iComfort

Icomfort Serta mattress

Apr 26, 2012 11:28 am
Location: Hartford
After one month, our icomfort is going back and being replaced by a regular mattress. I found the mattress hot sleeping and found it difficult to roll over during the night. After one month, the mattress had our body imprints and the sides were high. The mattress store is taking it back for a fee which we were happy to pay to get rid of it. If you're thinking of buying one - DON'T.

Date Purchased:
Price Paid: $0
Recommend: No
None - didn't help our backs which is why we bought it. Hot sleeping, despite Serta's claim that it's cool.

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