It's been about two weeks since our mattress was delivered, and I gotta tell ya, I feel really, really good about the purchase. Here's why...
1. It was wonderful not having to go into a cookie-cutter mattress store and ... (you know the rest).
2. Ordered the mattress, two days later received a phone call to discuss the purchase, six days later received another phone call telling us the mattress was ready for delivery. The delivery company worked around our schedule, which my wife and I appreciated very much.
3. Mattress delivered on time. The delivery gentlemen were terrific. They had a hard time getting the mattress through the narrow stairwell, but they did it without a complaint or cuss word.
4. The best part of all this is that the mattress is so comfortable. I've never been one to "want to go to bed" but I now look forward to it.
5. Oh, and about my aching back. I haven't felt this limber and pain free in the morning in years. It's funny because I keep waiting for the pain to return when I get up but it hasn't so far.

While I read reviews, I've never felt compelled to write one until now.

Truly a 5 star product, thanks.

Peter Q.

My rating is strictly on the delivery process and not the product itself as I never actually took delivery of the bed I ordered.

I had noticed that the only type of complaint that occurred when doing s review search was about delivery. I too had delivery problems that ended up in me ultimately cancelling my order.

Here's how my experience went:

1. On order requested weekend delivery
(no mention this was not possible in response from Saatva in their phone and email confirmations)

2. Call from party 1 on Tues AM informing me delivery would be on Wed. I requested late PM. She could not give me the delivery window, that would come from the delivery party later that day, but she noted my request for a PM delivery.

3. Tues PM received an automated call from Party 2 telling me that delivery was schedule early Wed AM with a number to call if a problem.

4. Had to call this number multiple times because I was put on hold for 10+ minutes, finally got through and party 3 told me she could not reschedule, I'd have to phone party 4.

5. Tried to contact party 4, but they were closed by then.

6. Contacted Party 5 at Saatva and cancelled order.

7. Wed AM got call from Party 6 saying they were delivering. I told them I had cancelled the order and they needed to contact Saatva.

Unless you are very flexible regarding delivery times, you may want to reconsider ordering a bed from Saatva.

On the plus side, Saatva was quick to refund me the entire amount with no hastle although I would have preferred the bed with a hassle free delivery.

It all sounded too good to be true. That any mattress could be better than the Shifman I paid $4,000 for seemed impossible. I liked my Shifman except it was impossible to turn over or shift unless I had a team of Clydesdales available to help, so eventually the wear showed more quickly than it took to spend the $4000. The Saatva employees are knowledgeable and patiently answered my numerous questions. The delivery confirmation call and the delivery were spot on. Two gentlemanly workers delivered and set up the mattress carefully, cleaned up and removed their packing debris, asked for the vacuum cleaner to pick up packaging debris and reminded me I could return the mattress if I were not completely satisfied. I am more than satisfied four months later and will place another order for my guest room. I told my assistant about Saatva and she, too, is delighted with her purchase. This is a wonderful product and business model.