Latex Mattress User Reviews

Showing 79 to 81 of 265 reviews.

Are returned sleepez latex layers, later sold as new to other customers? Here is my experience.

Sleep Ez 10000

Jun 14, 2013 12:42 PM
Joined: Jun 14, 2013
Points: 0
Hello everyone,
Background: I have owned a sleepez latex mattress since 2005. This is my first review of the mattress/company.

My experience: I chose to buy my mattress from Sleepez because at the time it offered the best price and had many great reviews. I was very excited to order and get my latex mattress from sleepez, until I received and opened the package. The mattress appeared to be used. It was stained (I don’t even want to think about what fluids stained the mattress) and appeared frayed around the edges. I immediately emailed the company, but did not get a response. After a week, I tried emailing them again and also called the company and let them know that I had sent them two emails (with many pictures) regarding an issue I had with their mattress. Later that day, I received a call from the owner (Larry, I think his name was...this was a long time ago), who was very apologetic and offered to send me out a new layer, if I wanted. However, he stated that he did not think I needed one, as he did not think the latex was damaged. Being that I didn’t have another mattress at that time, I agreed to keep the original layers, which I now regret. In all fairness, even though I decided to keep the mattress, he still sent me two latex pillows as a courtesy for my inconvenience. In retrospect, I should have returned that mattress and worked out other temporary sleeping arrangements until I received the new layers. At about the 6.5 year mark the mattress started giving me problems, including sagging in the middle of the mattress. While I got over the fact that the mattress appeared to be used, I can’t get over the fact that I am now suffering a deteriorating quality of sleep.

Overall, I would rate my experience with my sleepez mattress and company a 5.5 out of 10 (10 being best, 0 being worst). Be forewarned, I have reason to believe that Sleepez has, in the past, sent out used latex layers to customers buying new mattresses. Could this be a unique occurrence? Maybe or maybe not. Is it possible that Sleepez has since ended this practice? Maybe or maybe not. I can’t definitively answer those questions for you, but what I hope I’ve done by writing this review is given you another reference point to consider during you research for a mattress/company.

I hope that you find my review helpful to you!
Date Purchased: 2005
Price Paid: $0
Recommend: No

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Cons:

This review was modified Jun 14, 2013 by prap155

I can't wait to crawl in my 10000 organic latex every night!!!

Sleep Ez 10000

Jun 13, 2013 11:24 AM
Marianna
Location: Dallas, Tx
I've had my organic latex 10000 mattress for six months, and I purchased it through Sleep EZ. First of all, I did two months of research, and the last place I thought I would purchase a mattress would be online. After visiting three places in Dallas that sell latex, I found that their prices were significantly higher than Sleep EZ, and their return polices were non-existent. I'm 60yo, 5'6" and weigh 145 lbs. Side and stomach sleeper. I bought the firm, medium and soft layers, and kept the boxes for 90 days in case I wanted to exchange a layer. Also researched other mattress companies all over the US, and found the customer service and prices at Sleep EZ to be exemplary. I could not be happier with my purchase - installed it by myself, which was slightly difficult but doable, and am so delighted to have a bed which will last for many, many years. I can recommend Sleep EZ enough!!!
Date Purchased: January 2013
Price Paid: $0
Recommend: Yes

Pros:

I like the cleanness of the bed, the ability to switch layers if needed, the price, the customer service and I love to get in my bed every night!

Cons:

no cons

Sleep Ez 10000

Sleep Ez 10000

Jun 7, 2013 9:58 AM
Lawrence
Location: Alabama
Purchased a Sleep Ez 10000 about three years ago. The layers do not stay in place and shift about every two weeks or so. That requires me to take the mattress pad off then unzip the mattress cover to move the latex layers back into proper position. ..what a backache. Keep in mind there is only one person that ever sleeps on this mattress. The latex layers have not had a natural grab as was advertised. This is a weakness in this type of layered mattress system. This concern was discussed with Sleep Ez prior to my purchase and I was assured that my concerns had no merit. The mattress sleeps good and I do like the ability to change comfort layers but not at the expense of frequent shifting -latex layers. I called the company and they quickly said I could send the top two layers back to them and they would glue them together but at my expense. A second option for me is to purchase two new latex layers which would be glued together. Well, I wonder if I need all three of my latex layers glued? I didn't want to spend anymore money on an already expensive mattress. I think I'm going back to a Good Ole Inter-spring Mattress.
Date Purchased: 2011
Price Paid: $1600
Recommend: No

Pros:

Ability to change comfort layers.

Cons:

Frequent shifting latex layers.