BEWARE....

We bought a mattress and box springs from David @ Comfort Sleep Systems about a year ago. We wanted to keep our old box springs because they were in such good shape, but David said that it would void the warranty and that we had to buy the box springs that went with the bed. The box springs are not actually box springs, but wooden platforms that don't hold up to the weight of the mattress. The mattress is especially heavy and the box springs that Comfort Sleep Systems manufactures are not equipped to hold the weight. The mattress is sagging on both sides except for where the box springs meet each other in the middle of the bed. It's obvious that the box springs are not built strong enough to support the mattress! It is very uncomfortable and we are constantly having to re-adjust ourselves during the night to compensate for the problem. We contacted David about this problem and he told us to build supports for them from the underside of the box springs to the floor. We never had to do this with our old box springs, why should we do this with these? We asked him to come out and take a look at it and suggest ways to fix the problem. He had us take pictures, but he refused to come out to evaluate the situation. Even though the problem lies in Comfort Sleep Systems area, they refuse to do anything about the situation. When I got firm with David about the warranty and put the ball back in his court (without using fowl words) he said we were all done and hung up the phone on me!

Please be advised NOT to do business with this company because they do not back up their warranty claims! You can call me if you wish because I don't want you to be in the same situation that we are in after spending almost $4,000.00 with Un-Comfort Sleep Systems!

Respectfully,

Peter Herrmann
Hebron, Connecticut
(860) 348-6723

I was having lower back pain and sleeping problems for several years, before I realized it was my mattress. I am a 5' 4", 120 lb woman and in my 30's (at the time), so I have no idea a mattress could wreak so much havoc. I started researching mattresses and came across the solid latex. I had a solid latex pillow as a kid which I had absolutely loved, so I immediately knew a latex mattress was for me. After looking around in the stores, I opted for the internet because the value was so much better than anything I saw in the stores. (caveat - prices were MUCH cheaper then)

I ordered a 4 layer - 3" inch each layer talay latex mattress. The top (soft) layer we found to be way too soft and gave it away. I ordered a medium layer for our top, so now we have two firm layers at the bottom and two medium layers at the top. It is heaven. It's like sleeping on a marshmallow. No more back problems, and I can now sleep on my back (favorite position). The mattress is holding strong after ten years, and frankly I can easily see ten more years. I personally think 4 layers is over kill, and if you're struggling to afford it, just buy 2 - 3" layers (6 inches). Three layers would be more than enough.

Incidentally, one time when I was washing the cover, my two year old sat on the mattress and starting pulling bits out. We packed the bits back in the mattress and covered it with a cloth. We moved this layer down one notch (so it's in the middle), and you don't notice a thing. Tough stuff. Tears also have absolutely no bearing on durability. Just wrap the stuff up in the mattress cover and you won't notice a thing.

I've had this mattress for over a year now. It was very comfortable for the first few months, but despite turning the mattress as advised, it seems to have developed an impression on one side that is not visible or measurable but nevertheless causes me to feel like I'm sleeping in a hole. When I first noticed the impression, I advised the retailer who sent me the information necessary for filing a warranty claim. In order for a mattress to be replaced under the warranty, an impression must measure at least 3/4", but the area in question springs back fine so that you can't see it or measure it. I wrote to Pure Latex Bliss directly but was told the same thing, that the impression must measure 3/4". So now I'm stuck with a mattress that causes me terrible low back pain.