Memory Foam User Reviews

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Great Service, but the Bed Wasn't for Me

Bed in a box Natural Silk Elegance

Dec 4, 2014 10:17 PM
Joined: Dec 4, 2014
Points: 0
I was nervous about buying a bed online and untested, but felt better knowing this company gets great reviews and has a full refund policy.

The bed arrived without a hitch. The queen size was too heavy for me to get up the stairs without the help of my girlfriend, but no big deal (unless your a loner).

Off-gassing is supposed to be a short-term problem, but I didn't notice anything particularly objectionable. I gave it a few hours with the windows upon to air out anyway.

The first time I laid on the bed, I immediately felt it was way too firm for me.

To make a long story short, that feeling never went away. After 60 days I called and told them I couldn't keep it. They asked me to try a padded mattress cover (at their expense) and I gave that a shot. It was like two inches of padding on top of a rock.

When I told them as much, I got a full refund. No problems. They had me donate the bed and send proof prior to crediting my charge card.

I guess most people keep the bed, and the company's direct sales model leaves them with a large enough profit margin that they can eat the cost of a bed occasionally.

My take away was that there was no real down side (other than the 60 day trial period with an uncomfortable bed), because their refund policy is for real.
Date Purchased: August, 2014
Price Paid: $1350
Recommend: Yes


Order & delivery process.
Ease of assembly/unpacking
Seemed well made
Refund process


Too firm for me personally.
This review was modified Dec 4, 2014 by John2510

hurt our back

Serta iComfort

Dec 1, 2014 4:52 AM
Location: vestal ny
This bed just hurt our backs. The mattress is soft and provides no support. It has been a horrible experience with Serta not providing any help....
Date Purchased: october 2013
Price Paid: $2200
Recommend: No



This review was modified Jul 6, 2015 by

poor back support

Serta iComfort

Oct 6, 2014 4:00 AM
bernie karpf
Location: vestal ny
After 6 months both of our backs began to hurt. We tried to replace the mattress or pro-rate it. But there was no structural defect so Serta would not 'switch' it out.

I would not recommend this mattress or company.

If you need back support stay away from this mattress.
Date Purchased: 09/2013
Price Paid: $2300
Recommend: No



This review was modified Nov 5, 2014 by