Memory Foam User Reviews

Showing 16 to 18 of 234 reviews.

hurt our back

Serta iComfort

Dec 1, 2014 4:52 AM
bernie
Location: vestal ny
This bed just hurt our backs. The mattress is soft and provides no support. It has been a horrible experience with Serta not providing any help....
Date Purchased: october 2013
Price Paid: $2200
Recommend: No

Pros:

Cons:

This review was modified Jul 6, 2015 by

poor back support

Serta iComfort

Oct 6, 2014 4:00 AM
bernie karpf
Location: vestal ny
After 6 months both of our backs began to hurt. We tried to replace the mattress or pro-rate it. But there was no structural defect so Serta would not 'switch' it out.

I would not recommend this mattress or company.

If you need back support stay away from this mattress.
Date Purchased: 09/2013
Price Paid: $2300
Recommend: No

Pros:

Cons:

This review was modified Nov 5, 2014 by

I paid for this????? Back aches, sagging, hot iComfort!

Serta iComfort

Jun 23, 2014 10:36 AM
Debra D.
Location: Youngstown
I bought this mattress in Nov 2012. The first 10 months were okay. I say okay because I had to get use to the memory foam which was nice and firm as it should be for a form mattress. Then it happened, it started to break down on the one side I slept on. So I rotated the the mattress and soon after that side also broke down. So when you look at the foam mattress you do not see a sag, but when you push with your hand you can feel there is nothing there for resistance or support. I have called the retail store which sent a service man out to look at it, He even said yes that the bed had broke down and had no support. I was notified today that Serta was turned down my warranty request because it has not sagged the 1 1/2 inches requested to measure the sag test. Wow!!!!! NEVER BUY FROM SERTA.
Date Purchased: Nov 2012
Price Paid: $2300
Recommend: No

Pros:

none

Cons:

hot, breaks down and will not last. Expensive and not of high quality. Manufacture is not customer supportive of their products.