Saatva Luxury Firm User Reviews

Luxury Firm

Brand: Saatva
Type: Innerspring
Showing 10 to 12 of 91 reviews.

Great Mattress

Saatva Luxury Firm

Sep 24, 2014 5:10 PM
Lili
Location: Virginia
We were little worry to order this mattress online without trying it. I called the customer service to get more information. The gentleman on the phone was very polite and helpful. He answered all of my 100 questions with patient. What I loved about this company was that he didn’t even try to push me to buy anything. He simply just answered my questions and explained the differences between the mattresses and their policies. Couple nights later , my husband started to chat with them online, same thing they were answering all the question, We didn’t know if we need the base or not and how tall the mattress should be. My husband sent them 10 different picture from our bed so they can review it. Their manager checked the pictures and emailed us with the information we needed. I purchased the mattress and 10 days later we had it. We love this mattress. It’s very comfortable. Gives great back support but it’s not too hard to sleep on. The best thing is my husband doesn’t snore as much since we got this Mattress. I highly recommend to give them a try you won’t be sorry
Date Purchased: 08/2014
Price Paid: $0
Recommend: Yes

Pros:

Excellent customer service
Excellent quality
Excellent price

Cons:

None
This review was modified Nov 5, 2014 by

The Cadillac of Mattesses!

Saatva Luxury Firm

Sep 23, 2014 10:51 AM
Joined: Aug 15, 2014
Points: 0
For the price of a VW. Move over big boys with your slick sales approaches and razzle dazzle fancy showrooms. Make way for a better way of selling mattresses. SAATVA. After researching and asking many questions, the element of trust with purchasing a mattress online was completely replaced with the total confidence of purchasing without a test drive. Further assured by the Saatva generous return policy.

Brilliant Company Plan: Save money by cutting out all the crazy sales tactics and showrooms, and just get down to business. Give the people what they need at a very affordable price! AND do it with no toxic chemicals.

I have slept on my new mattress for 3 months. Now I can write a full review. To anyone shopping for mattress:
Simplify your life, just buy a Saatva Mattress. No need to look further, no need to subject yourself to slick showroom abuse. And save your money.

This mattress is far more comfortable than any top brand name mattress I tried in the showrooms (and there were many).

All my back pains are gone, I am sleeping deeply through the night. And I can tell that I am no longer tossing and turning. In the morning my blankets are always in the same position they were in when I crawled into bed the night before. I now wake very refreshed. Life is good, again. Carpe Diem.
Date Purchased: 06/14
Price Paid: $0
Recommend: Yes

Pros:

Excellent back support with cozy top.
Overall general comfort is excellent.
Obviously a high quality, beautiful mattress.
The integrity and customer service from the company is unparallelled in the mattress industry..

Cons:

Not even one!
This review was modified Sep 23, 2014 by gina

A "Gem" of a company

Saatva Luxury Firm

Aug 19, 2014 3:41 PM
Joined: Aug 19, 2014
Points: 0
Duxiana, Schifman and the other "also rans" take notice. This extraordinary company is the real deal! Saatva produces an extraordinary product at a price point that is indeed unbelievable! At first, I thought that by eliminating several levels within the distribution chain accounted for their value, but I've learned that its more than that! The founders of this small company have a corporate philosophy that should serve as a model for all corporations. They deliver on their promise to provide an exceptional product by having dedicated employees who are respected and who actually care about what they produce. From the time I purchased their product, until the time it was delivered I detected absolutely no complacency among their employees. I was contacted multiple times throughout the manufacturing and delivery process and their post-delivery followup was, indeed, impressive! Kudos to all their people!!
Date Purchased: July/2014
Price Paid: $895
Recommend: Yes

Pros:

This "gem" of a company delivers on its promise to provide an extraordinary product to its customers while, also, creating a corporate environment for its employees that's second to none!
They keep you informed at every step of the process. Their personnel are courteous to a fault. Their delivery contractor arrived on time and set up the bed courteously and expeditiously.

Cons:

Absolutely none!!