Saatva Luxury Firm User Reviews

Luxury Firm

Brand: Saatva
Type: Innerspring
Showing 10 to 12 of 92 reviews.

Major Offgassing

Saatva Luxury Firm

Oct 15, 2014 8:02 PM
Location: NYC
I purchased a Saatva Luxury Firm, based on the reviews and customer service. No issues with customer service at all - except they may be using excellence in customer management to cover up a bad mattress product.

It was imperative I find a mattress that doesn't offgas. I trusted Saatva and their wonderful CSRs. However, the mattress I ordered offgassed immediately and didn't stop. It offgassed a strong chemcially - pine like smell so strongly that it filled my entire house. The smell made me nauseous and didn't go away. After a week, I gave up and moved the mattress outside and told Saatva to pick up the stinker. Now it's a month later and the guest room where we put the mattress STILL SMELLS.

If you're looking for a mattress that doesn't stink, don't buy Saatva.

Also, the luxury firm is way soooo hard - it would be considered a "firm" mattress by any other brand. If you want a medium feel, you need to go with the soft version.
Date Purchased: 09/14
Price Paid: $0
Recommend: No


Pretty cover


-too firm
This review was modified Nov 5, 2014 by

Great Mattress

Saatva Luxury Firm

Sep 24, 2014 5:10 PM
Location: Virginia
We were little worry to order this mattress online without trying it. I called the customer service to get more information. The gentleman on the phone was very polite and helpful. He answered all of my 100 questions with patient. What I loved about this company was that he didn’t even try to push me to buy anything. He simply just answered my questions and explained the differences between the mattresses and their policies. Couple nights later , my husband started to chat with them online, same thing they were answering all the question, We didn’t know if we need the base or not and how tall the mattress should be. My husband sent them 10 different picture from our bed so they can review it. Their manager checked the pictures and emailed us with the information we needed. I purchased the mattress and 10 days later we had it. We love this mattress. It’s very comfortable. Gives great back support but it’s not too hard to sleep on. The best thing is my husband doesn’t snore as much since we got this Mattress. I highly recommend to give them a try you won’t be sorry
Date Purchased: 08/2014
Price Paid: $0
Recommend: Yes


Excellent customer service
Excellent quality
Excellent price


This review was modified Nov 5, 2014 by

The Cadillac of Mattesses!

Saatva Luxury Firm

Sep 23, 2014 10:51 AM
Joined: Aug 15, 2014
Points: 0
For the price of a VW. Move over big boys with your slick sales approaches and razzle dazzle fancy showrooms. Make way for a better way of selling mattresses. SAATVA. After researching and asking many questions, the element of trust with purchasing a mattress online was completely replaced with the total confidence of purchasing without a test drive. Further assured by the Saatva generous return policy.

Brilliant Company Plan: Save money by cutting out all the crazy sales tactics and showrooms, and just get down to business. Give the people what they need at a very affordable price! AND do it with no toxic chemicals.

I have slept on my new mattress for 3 months. Now I can write a full review. To anyone shopping for mattress:
Simplify your life, just buy a Saatva Mattress. No need to look further, no need to subject yourself to slick showroom abuse. And save your money.

This mattress is far more comfortable than any top brand name mattress I tried in the showrooms (and there were many).

All my back pains are gone, I am sleeping deeply through the night. And I can tell that I am no longer tossing and turning. In the morning my blankets are always in the same position they were in when I crawled into bed the night before. I now wake very refreshed. Life is good, again. Carpe Diem.
Date Purchased: 06/14
Price Paid: $0
Recommend: Yes


Excellent back support with cozy top.
Overall general comfort is excellent.
Obviously a high quality, beautiful mattress.
The integrity and customer service from the company is unparallelled in the mattress industry..


Not even one!
This review was modified Sep 23, 2014 by gina