Bought Dec. 2004 in a rush because "price was going up". Called back supporter. 15 year old mattress that w had before gave better support than this. After a couple of months, permanent impresions so deep we roll into them when we lay down. Warranty tech said "he's not allowed to lay on the mattress" and when measured, the "impressions" are "normal". We will have to buy another new bed. Is there any recourse???

I promised last June to let you know how I felt about our new Spring Air Back Supporter Arlington model after we'd had it for awhile. I haven't changed my opinion about this mattress so far. I still absolutely love it. When I waken in the night on my back it is not because of discomfort which had always been the case before. Previously all it would take to waken me would be to have turned over onto my back while asleep.
At the very beginning I did experience some lower back pain on the new mattress which surprised me until I read you can experience some temporary pain when you switch from a too-firm mattress. That was exactly the case.
I was never able to sleep on my back before getting the Spring Air and always wanted to be able to.
I find the support level as well as the cushioning at pressure points to be perfect for my shape and size. ( I am 5'7" and 135 lbs). I wish my husband found it helped him since his sciatica was the motivating factor in our acquisition. He needs a firmer mattress than I do and this is too soft for him

Having owned the Spring Air Back Supporter for just under a month (after insiisting on a 30 day full money back guarantee) I am writing a different ,review than I would have initially. What had felt heavenly in the store and when we first lay on it at home (my husband said it felt like a spa treatment just to lie on it), turned into a disappointment for both of us after a few days. The mattress was not firm enough for my husband and left him aching in the morning, a terrible disappointment since we were trying to replace our previous mattress with something that could help with his pain. The other, more surprising development was lower back pain, which I had never had, when I would awaken in the night on my back on this mattress. It was so different from our old firm mattress (Sealy, I think) that it took a period of adjustment, which I now know from this site should be expected when you go to a plush from a firm mattress. I should mention my husband weighs 140 lbs. and I weigh 135, which I think can be relevant when we read these reviews.
I don't know whether time alone is responsible for my increased comfort in this bed or whether it's possible that the one night I put our old memory foam topper on it may have flattened out the puffed tufted surface somewhat, but the surface seems more evened out. I am not aware of the depressed areas between the tufts, if I can convey my meaning clearly enough. I was very aware of this at the beginning and when I took off the topper and slept on the bed again I have not been . I haven't had the back pain since then and am enjoying the mattress. I am so glad we bought it when we did because I was in an accident a week ago resulting in stitches on my browbone and a bruised rib. My natural sleep position is on my left side. I can't remember when I was able to fall asleep in any other position. I wouldn't have slept at all on my old bed without being able to sleep on the very side I had injured. But amazingly I fell asleep on my back on this mattress even before the accident. And it was a lifesaver to sleep that way after I was injured. I also notice I don't wake up in the night numerous times the way I used to on this bed. (Just a note here to say the only pain medication I had was tylenol. Otherwise I would suspect the easier sleep was not bed-related.)
I have to give the Spring Air Back Supporter a very good review from my personal experience. Of course there hasn't been enough time for some of the problems I have read about to manifest themselves. So I will post again at a future date if my feelings change. My husband would not rate it highly but then again he did not have high hopes for help from any mattress for his particular condition.