Mattress Forum

It's really sad that your salespeople treated you like that.  If your bed is sagging, there is a possibility it is covered under warranty.  Mainly, your warranty is protecting you against sagging.  Despite the salepeople urging you not to return it, stay strong.....you DO have rights, and the right to a warranty inspection.  Salespeople just hate the idea of losing commission that they've already been paid on.  It's very un-professional.

Also, many companies will charge for an exchange delivery if it's a choice, and not a warranty, such as a comfort exchange.  But be aware that, even if it was "free"..... you still paid for it somewhere in your price.  There is no such thing as two guys driving around a big truck all day, paying for gas and to insure your home while delivering heavy mattresses in the hot sun, and doing it for free.  It just doesn't happen.  Even the first "free" delivery isn't free, it's paid for in the obscene retail markups.   Sorry, but it's true.

Sorry, and you're right.  I don't actually feel that way completely, as there have been some VERY informed comments on this topic.  Even the OP, though looking for advice and a solution, had proven to be a wealth of knowledge him/herself.  My comment did however give that impression.  Apologies.

"I'm sorry Mr. A, but your first two posts were so much like an advertisement that I immediately had no interest in hearing anything else you had to contribute.  Your bias was obvious.......... He rarely says 'THIS ONE THIS ONE BUY IT' like you have done.  If you just shut up and read, you could learn a lot...... "

I have no bias, just severe excitement over having purchased the first decent bed I have ever owned.  At age 30, I went from a super firm POS low-profile bargain mattress to a Revolution.  And the only way I could afford one on my meager paycheck, was getting an employee below-cost offer from Serta.  Also, I never told anyone to buy this mattress at all.  I would challenge you to quote me on either, but after your "just shut up and read" comment, I am literally shaking in my office chair with fear of your internet toughness.  Chuck Norris has nothing on you, "mattress forum tough-guy who don't take nothing from nobody"! 

"As to Audio, I read Audio's original post.  To his defense, I don't see too much out of line. "  Thanks.  That actually means alot, not that I'm taking anyones insults here very seriously.  Glad to see you didn't jump in on the "there's a mattress guy.....let's GIT HIM!!" lynch mob.  I half expected it. 

Anyway, thanks again for starting this post!  It really has a ton of great info from all perspectives, regarding the revolution.  And in my opinion, it's all about THE RIGHT MATTRESS FOR YOU, and that can be different for everyone.  Take time to learn about what's going on in your mattress* as well as taking the time to truly comfort test in-store.  Know your rights regarding return/exchange policies!!  It's your responsibility as a consumer, to help avoid the "don't return it" sales pressure.  If you deal with a good, local company, that shouldn't happen.  But again, it's all about personal comfort and spinal alignment.  And, use a consistent pillow to comfort test.  Different pillows will literally change the way your body reacts to each mattress. 

*although I personally don't know all the stats regarding how many inches per layer in Temp or iComfort even half as well as slpngoc or many others.  But, as slpngoc had mentioned, I DO know how the beds feel/react/compare all the way through the iComfort/Tempur line.  I'm not saying to NOT learn that stuff, but I just feel that it can be a bit of a distraction (to some consumers) from the feel.  Some people get too hung up (in my opinion) on 1.75 inches, or 1.85 etc., and stop focusing on what matters.....how those layers make you FEEL.  And in my opinion, as opposed to innerspring beds, memory-foam beds don't provide tangible benefits or "upgrades" (other than, arguably, the Tempur dual airflow chambers) as you pay more/add more comfort layers.  This allows customers to choose soley based on comfort.  Ex: "The Cloud Luxe is just too soft.  It makes the small of my back sink in too much.  The Cloud Supreme supports my back much better.  It also saves me $1,000 and has the same quality and warranty" whereas an innerspring customer deals with....  "I like the way this cheaper mattress feels more, but I also understand that it has less coils and cushion and will break down faster, and also carries a shorter warranty".  Once again, know your stuff as well as you want to, but try to focus more on comfort when shopping tempur/icomfort.