Mattress Forum

When you purchase a first mattress from Sears, the back of sales receipt states mattresses and home electronics are given 30 days for refund or exchange.  Stores have a sign stating 'Sears allows 1 time even exchange for another comfort level of your choice within 30 days'.

Both of these statements speak of what your options are for the first mattress, but they don't definitively say what the fate is for your 2nd mattress.

The correct way for it to be stated would be this -

Sears allows for a one-time exchange or refund* of your mattress within 30 days if you are not satisfied with your original purchase.

* Note a 15% restocking fee will apply to refunds.

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Sears policy for the 2nd mattress is implied and open to interpretation.    The interpretation depends on who you talk to.  Mulitple sales clerks told me an exchange mattress could be refunded.  Coroporate and management say no.

I tried to negotiate a refund at even 30% restocking fee, but there were problems - I had done 3 mattress orders and cancellations prior to delivery (firm to icomfort to Plush to twin XL instead of twin).  Manager saw that and denied a refund.  The other store said it's been over 30 days since first mattress, even though I've had the 2nd one less than 2 weeks.  I'm stuck with it.  But now I understand pretty much any place allows only 1 exchange or refund of a whole mattress.  Still the 30 day policy bites.  It is too short.  That's what you get for their everyday low prices ... and more limited selection.

"Sorry to read about these troubles. Maybe if you work exclusively with the salesmen who are telling you they will give you another exchange....Let us know how it turns out, please!"

They've already denied a refund on the exchange because the original mattress was purchased over 30 days ago. 

This mattress is pressure relieving for sure, but I'm skeptical about spine support.  My neck doesn't hurt, but when I turn my head, I can hear my neck is not totally smooth.  Sure seems like my pillow is fine.  My pillow is a Tempurpedic Symphony which I've used for 3 years with no problems.  My head doesn't seem up to high.  It seems like maybe my hips are sunk in a little too much.

Other thing is when I turn from my side, I can tell I'm warmer against the mattress than a conventional one.  Not sweaty, just warmer than usual.

The other thing is memory foam has such a dead feel.  No springiness. 

Don't know who I talked to at SleepEZ, but he was kind and knowledgable.  He said give it 30 days or more for sure, which I will do.  If it's still bad after 30 days, I might to give SleepEZ a go as their prices are quite a bit less than Flobeds, Savvy Rest or our local Natural Mattress Store.

Well, I appreciate learning from your experience. Thank you for posting. You can probably sell it for close to what you paid if it's virtually brand-new. Someone else might really like it. Appreciate the heads up about Sears' exchange policy and selection, too.

Thank you for your encouragement.  We can learn from each other and beat the mattress biz at their own game :)
 

When I sit on the Revolution bed, my butt sinks in quite a lot.  If I put a pillow under my knees when laying on my back, the pillow sinks in somewhat.  When I lay on my back, my butt sinks in a fair amount.  My hips sink in quite a bit when laying on my side....

this bed is just tooo plush!  Too soft.  Sure, it's comfortable and easy on the joints, even after 8 hours in it, but it is too soft.

So, like I said in another post, be very careful picking out this mattress unless you can handle really soft mattresses.  I would think this must be what a pillow top is like when it is already worn out.  So, I got a 'worn out' new mattress. 

My upper back and neck have been a little out of whack with this mattress.  If it doesn't work out soon, I'll have to buy another mattress or set.

Also, when I woke up slightly when turning over, I could feel the excess heat under my body.  How does the heat get whisked away when there is no airflow system of convoluted foam beneath the memory foam like in Tempurpedic?

A wool mattress cover would probably help deal with the heat-buildup issue....

I am in mattress sales.  Only for about 5 months, but I have learned quite a bit in that time.  I work for a nice local company, and am not high-pressure etc.  I also just received MY iComfort Revolution today.  Can't wait to sleep on it, and I'll probably report back to let you know how it's going. 

I mainly wanted to respond to a few points that were brought up throughout this entire thread.....

Heat:  With aTempurpedic/iComfort you WILL SLEEP HOT for approx 3 weeks or so.  This is due to the severe increase in bloodflow/ciculation due to the pressure relief (in men, mainly in the shoulder areas).  That said, your body should adjust after that period.  I have yet to have an iComfort OR Tempurpedic returned for heat.  Tempurpedic reports only 4% of returns due to heat, and only 3% within our company.  Beds in general will be returned for heat issues at about 10%.

BUT, I have heard from a salesperson in our company that he wishes he had went with an icomfort over his cloud supreme because it is slightly hot.  I won't be able to compare, because I've never owned a tempurpedic.

iComfort mattresses "cool" you with their gel-infused memory foam, or so they claim.  Tempurpedic uses an "airflow" system, and also claims that their tempur material cell-structure is more uniform, thus allowing more air to flow through.  I think both are bs.

A wool or latex topper could help perhaps.  Wool may cool you slightly, while a latex topper may help cool AND provide some additional support.  The iComfort Prodigy has this, and sounds like it would have been a better choice for the OP in this case.  But you don't know until you try.

Firmness:  The info given above is correct.  The Revolution compares most closely to the Cloud Luxe.  The Supreme is a bit more firm than both.  The Genius is the most firm, and the Insight is the "medium" firmness.   HD Rhapsody is different, and a bit more firm than Rev/Clouds.  May have been a better choice for OP, but hindsight is 20/20.  Also, the brand new tempurpedic Countour series (which replaces the classic and deluxe) may be a good middle ground of softness/support.

Possible Solutions for backpain:  OP was good to try some diff pillows.  It's all about proper spinal alignment for your particular sleeping habits.  I may need a thinner pillow for my new revolution since it is rathar "plush".  Our bodies are all different, but getting that spine as straight as possible with mattress AND pillow ensures that your muscles can relax properly.

As mentioned, a latex topper may give you the support you need PLUS cool you down.  It MAY be the cheapest fix.  Or you need a more firm mattress. 

Also, an adjustable base would probably work also, but it more expensive.  OP have you tried an adjustable base?  It can really work wonders for back pain.  It may be your missing puzzle-piece, and why virtually NO MATTRESS has worked for you yet.

Returns:  I can understand the company sticking you with that mattress.  As much as I appreciate the thorough play-by-play on your mattress, in my sales experience.....you may NEVER find the perfect mattress.  Usually anyone "over-thinking" their issues this much is destined to endure an endless hunt for "perfection" which doesn't exist.  Perhaps more excersize and stretching on a regular basis is the real answer, yet the mattress will always take the blame.  I hope this isn't the case with you.  Your review seemed much more "informative" than "neurotic" in my opinion.  Regardless, the company only has so much "room" built into their retail markup to allow for returns, which is why they have a specific policy, and ALSO why the mattress "game" is so shady!  Customers want low prices, free delivery and unlimited exchanges, yet complain when they find out how much their mattress was marked up from the get-go.  Nothing is free, and you always get what you pay for. 

I hope this may have helped a bit.  I don't intend to frequent this formu, but perhaps I'll give some feedback on my revolution experience over the next few weeks.  I'm pretty sure I'll love it.  My old mattress sucked.