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I just wanted to start another thread because there are some claims in the 'request for advice' thread that I have not found to be the case.
My iComfort Revolution is on the matching box spring, not adjustable base. I've tried the Revolution in 3 Sears stores for quite some time before purchasing. Mine feels virtually the same as all 3 in the stores. The Revolution is not a 'firm' bed. Even Serta lists it as a Plush. It is a very plush bed with quite of bit of give in the top layers of memory foam. There were some comments of a 'strong odor' coming from new iComforts. I can tell you for sure, there is no strong odor whatsoever from mine. I smelled the slightest whisp of smell from the mattress, I think. It's that faint. Less than two days after getting it, I cannot smell a thing from it. As for 'sleeping hot' issues. I have slept 2 nights in the bed. I've been wearing shorts with sheet and comforter in the bed. The house is about 65 at night. I'm not too hot in the bed (edit - see below). It might be a little warmer than the S&F conventional I just had, but I do mean only a little. Only time will tell about durability - whether or not the foam keeps its support, but so far, the support is fine. There was a claim that iComfort had something to do with Sleep Innovations. Although it may use a similar foam to a Costco/Novaform/Sleep Innovations product, the iComfort law tag states the mattress is mfrd. by Serta in Moreno Valley, CA. This message was modified Jul 19, 2011 by slpngoc
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Sears has now come back and said that an exchange mattress is non-refundable. A few mattress sales associates and a customer serv. rep did say a mattress you get as an exchange would be refundable with their 15% fee. Obviously, they don't all know their policies. Last time I'll buy a mattress from Sears. This message was modified Jul 25, 2011 by slpngoc
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| Did you receive any paperwork explaining the warranty when you purchased the mattress? Do they have a written return policy somewhere online? Otherwise, it's your word against theirs. |
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sleepswithcats wrote:
Did you receive any paperwork explaining the warranty when you purchased the mattress? Do they have a written return policy somewhere online? Otherwise, it's your word against theirs. Both of these statements speak of what your options are for the first mattress, but they don't definitively say what the fate is for your 2nd mattress. The correct way for it to be stated would be this - Sears allows for a one-time exchange or refund* of your mattress within 30 days if you are not satisfied with your original purchase. * Note a 15% restocking fee will apply to refunds. -------------------------------------------------------- Sears policy for the 2nd mattress is implied and open to interpretation. The interpretation depends on who you talk to. Mulitple sales clerks told me an exchange mattress could be refunded. Coroporate and management say no. I tried to negotiate a refund at even 30% restocking fee, but there were problems - I had done 3 mattress orders and cancellations prior to delivery (firm to icomfort to Plush to twin XL instead of twin). Manager saw that and denied a refund. The other store said it's been over 30 days since first mattress, even though I've had the 2nd one less than 2 weeks. I'm stuck with it. But now I understand pretty much any place allows only 1 exchange or refund of a whole mattress. Still the 30 day policy bites. It is too short. That's what you get for their everyday low prices ... and more limited selection. This message was modified Aug 9, 2011 by slpngoc
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| Sorry to read about these troubles. Maybe if you work exclusively with the salesmen who are telling you they will give you another exchange....Let us know how it turns out, please! |
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weewillywinky wrote: "Sorry to read about these troubles. Maybe if you work exclusively with the salesmen who are telling you they will give you another exchange....Let us know how it turns out, please!" This mattress is pressure relieving for sure, but I'm skeptical about spine support. My neck doesn't hurt, but when I turn my head, I can hear my neck is not totally smooth. Sure seems like my pillow is fine. My pillow is a Tempurpedic Symphony which I've used for 3 years with no problems. My head doesn't seem up to high. It seems like maybe my hips are sunk in a little too much. Other thing is when I turn from my side, I can tell I'm warmer against the mattress than a conventional one. Not sweaty, just warmer than usual. The other thing is memory foam has such a dead feel. No springiness. Don't know who I talked to at SleepEZ, but he was kind and knowledgable. He said give it 30 days or more for sure, which I will do. If it's still bad after 30 days, I might to give SleepEZ a go as their prices are quite a bit less than Flobeds, Savvy Rest or our local Natural Mattress Store. This message was modified Aug 11, 2011 by slpngoc
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slpngoc wrote:
Sorry to read about these troubles. Maybe if you work exclusively with the salesmen who are telling you they will give you another exchange....Let us know how it turns out, please! This mattress is pressure relieving for sure, but I'm skeptical about spine support. My neck doesn't hurt, but when I turn my head, I can hear my neck is not totally smooth. Sure seems like my pillow is fine. My pillow is a Tempurpedic Symphony which I've used for 3 years with no problems. My head doesn't seem up to high. It seems like maybe my hips are sunk in a little too much. Other thing is when I turn from my side, I can tell I'm warmer against the mattress than a conventional one. Not sweaty, just warmer than usual. The other thing is memory foam has such a dead feel. No springiness. Don't know who I talked to at SleepEZ, but he was kind and knowledgable. He said give it 30 days or more for sure, which I will do. If it's still bad after 30 days, I might to give SleepEZ a go as their prices are quite a bit less than Flobeds, Savvy Rest or our local Natural Mattress Store. |
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weewillywinky wrote:
Thank you for your encouragement. We can learn from each other and beat the mattress biz at their own game :) This message was modified Aug 11, 2011 by slpngoc
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Well, it has been 3 weeks since this Revolution bed arrived. It is not going well. The support is not enough. My lower back does not hurt, but my neck is stiffer and makes noise when I turn my head side to side. I've tried a few good pillows, but I doubt that is the problem. When I sit on the Revolution bed, my butt sinks in quite a lot. If I put a pillow under my knees when laying on my back, the pillow sinks in somewhat. When I lay on my back, my butt sinks in a fair amount. My hips sink in quite a bit when laying on my side.... this bed is just tooo plush! Too soft. Sure, it's comfortable and easy on the joints, even after 8 hours in it, but it is too soft. So, like I said in another post, be very careful picking out this mattress unless you can handle really soft mattresses. I would think this must be what a pillow top is like when it is already worn out. So, I got a 'worn out' new mattress. This message was modified Aug 2, 2011 by slpngoc
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I bought another Tempurpedic pillow, a Suprima to try with this Revolution mattress. The Suprima queen pillow is only 4" height which hopefully will work better with this ultra plush Revolution mattress. I had been using the Symphony pillow which is 5.5" high. My upper back and neck have been a little out of whack with this mattress. If it doesn't work out soon, I'll have to buy another mattress or set. This message was modified Aug 2, 2011 by slpngoc
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So I slept on the Revolution with 4" tall Suprima Tempurpedic pillow. My neck is still making about the same noise this morning - sound of tissue rubbing when I turn head side to side. Also, when I woke up slightly when turning over, I could feel the excess heat under my body. How does the heat get whisked away when there is no airflow system of convoluted foam beneath the memory foam like in Tempurpedic? |