I can't say enough about the wonderful customer service from FloBeds! Five months ago I ordered a latex mattress from FloBeds in California to be delivered to Atlanta. It arrived in a little over a week. It took a few weeks for me to figure out the best fit, but the company was exemplary in responding to my requests for exchanges and refunds, when I wanted to try a different firmness and later return a foundation when I decided to keep my low profile box springs. No questions asked. There was always a prompt response to my concerns, and I am now sleeping soundly. I sleep deeper on the latex mattress as there are no "pressure points" with latex. I discovered I needed the V-zone because I am a side sleeper. Whereas a medium firmness supported my back, it was too firm for my shoulders, so I have a soft section under my shoulder. I highly recommend you order the V zone if you sleep on your side. Latex is supportive in a way memory foam is not. It only gives so much, unlike memory foam, which seems to just sink and makes it harder to get out of bed. It takes some time to get accustomed to the different feel of a latex mattress, but I am sleeping more soundly, not waking several times in the night. The FloBeds system of layering different levels of softness means that you can customize the two sides of a king bed to different firmness levels. This was important for me since my husband is about 100 pounds heavier. With latex, your weight determines what firmness you need for support. I am 5'8" at 145 lbs and am comfortable with XF on the base, Firm in the middle core with a Medium V-zone on top. My husband usually likes a softer feel to his mattress, but he ended up with SuperFirm as a base, XF in the middle with a Medium on top without the V-zone. Latex does NOT sleep hot like memory foam, which was a big concern for me. The cores are perforated with pencil size holes which allow it to "breathe". I have adjusted the firmness level several times by myself as the cores are not too heavy to handle one at a time. Flobeds only charges for shipping if you request a different firmness level core if your first preference does not feel right. It took me a couple of months to get accustomed to the "no pressure point" feel of latex. At first, it worried me that I didn't *feel* the support, but I was not having back pain that a soft mattress usually gives me. Plus, I was dreaming a lot more (more REM sleep), so I stuck with it. No complaints about the company. Highly recommend. Even after the 100 day window had just passed, they gave me a full refund for the foundation I bought from them when I decided to reuse my old box springs.

I would like to start with the company. Flobeds as a whole, is 2nd-to-none (compared with any company i have ever dealt with, EVER)!
The patience the sales staff had with me and my many questions, sometimes redundant, put my mind at ease. The customer service offered after the purchase you just don't get anywhere anymore. I feel like i know the company on a personal level, and would recommend anyone thinking about a new mattress to at least give these folks a call and discuss your options.
The Product: GENIUS , just plain smart. The ability to adjust my mattress to my specific needs is worth every penny i paid and then some. I appreciate the quality and attention to detail, after sleeping on just about every other type of mattress available on the market i've found the bed of my dreams.