NovaForm Gel (Costco) Major Issues...............
Oct 15, 2011 6:52 PM
Joined: Aug 16, 2011
Points: 26
We suffered through high end (S&F) pillowtops for years (yeah, I now know, don't buy a pillowtop).

 

So after reading plenty of reviews on foam and laying on, but deciding not to spend $5K on a King size Tempurpedic or $2500+ on the "S" brand new age foams, we decided to try the NovaForm Gel 12" foam mattress from Costco both due to the price and the liberal return policy.

Well, all was good.................. for a while.

Purchased King size Novaform Gel Memory about 1 1/2 months ago. Let it air out for 2 days and complaints about the smell were non-existent.

There is however a huge issue with the mattress.

It took a few nights for myself and my wife (both average size) to become accustomed to the mattress. No problem, as that is to be expected.

After the initial adjustment period, we both loved the mattress, or so we thought. After a couple of weeks, the weather started getting cooler, and I would wake up with lower back pain every morning. (never an issue before) and that escalated into leg/foot pain. My wife still sort of liked it.

Now that the weather is cool every night, both my wife and myself get no sleep (tossing and turning) and we both wake up with aches and pains.

Problem? The mattress is as hard as a rock in cool weather. What will happen when it actually gets cold? Might as well sleep on a board.

Sleep Innovations specifically states NOT to use a common box spring type foundation. The mattress therfore is on a custom built platform (2x4 frame with OSB top & bottom, with quilted moving blankets on top of the platform) and is no different than laying it on a floor, so it gets the full support they call for. Bed frame itself also has side to side & center supports

Can't wait to bring this back to the store. Maybe then we can get a decent nights sleep.

I would like to stay with Costco as in my state, mattress returns are not legal (though Costco allows it, probably because they can ship out of state)

So now the big question is , where do we go from here?

This message was modified Oct 15, 2011 by robertwhite
Re: NovaForm Gel (Costco) Major Issues...............
Reply #25 Oct 16, 2011 5:11 PM
Joined: Aug 1, 2009
Points: 175
robertwhite wrote:

Mattress feels OK, but still a bit too firm in warmer weather.


This is different from your original post, which stated that you & your wife liked the mattress just fine until the weather got cooler. That's why I suggested adding something to either soften the mattress or keep the top of it warm (which presumably would help it stay soft).

If you don't like the mattress enough to keep it under any circumstances, that's an entirely different situation.

 

Re: NovaForm Gel (Costco) Major Issues...............
Reply #26 Oct 17, 2011 10:48 AM
Joined: Aug 16, 2011
Points: 26
Catherine wrote:

 


This is different from your original post, which stated that you & your wife liked the mattress just fine until the weather got cooler.

 


Well, problem is that we only like it for a couple of weeks or so as the weather was still very warm. Even then, I wasn't completely happy, and now, absolutely unhappy.

Re: NovaForm Gel (Costco) Major Issues...............
Reply #27 Oct 17, 2011 10:53 AM
Joined: Aug 16, 2011
Points: 26
slpngoc wrote:

 

 

I just confirmed with Sleep Train - If you buy a new mattress from them including Tempurpedic, it is covered by a 100 day trail period and would be returnable with no fee up to 100 days. Including Adjustable bases. Pillows, not.

Any clearance beds or floor models are not returnable.

So, the store policy overrides mfr. policy I think in most cases.


That is the point I am making about the chain store (or any retail store) must back up their words. Any store can tell you they will, but what happens when you go to claim a refund could be a whole other story. In all the years we have been purchasing mattresses (married 23 yrs) I have NEVER found a store that I would trust without fail.

Re: NovaForm Gel (Costco) Major Issues...............
Reply #28 Oct 17, 2011 8:28 PM
Joined: Jun 2, 2011
Points: 481
robertwhite wrote:

 


That is the point I am making about the chain store (or any retail store) must back up their words. Any store can tell you they will, but what happens when you go to claim a refund could be a whole other story. In all the years we have been purchasing mattresses (married 23 yrs) I have NEVER found a store that I would trust without fail.

Sleep Train written guarantee -

"If within 100 days ... you are not satisfied ... you can receive a full refund ".

The policy is in writing and they honor it.  No questions asked they picked up my $1500 adjustable base and delivered the fixed foundation.

My card should be credited within a couple days.

If it's in writing and it's clear, it happens or else I would call something like channel '7 on your side' news.  They would return the money.



 

This message was modified Oct 17, 2011 by slpngoc
Re: NovaForm Gel (Costco) Major Issues...............
Reply #29 Feb 10, 2012 2:56 PM
Joined: Feb 10, 2012
Points: 1
A couple of memory foam comments: I ahve been looking for something for my wife to use on a single (trundle) bed in a spare bedroom when she's having trouble sleeping. We just bought a Costco novaform 2 1/2" topper for $100. I'm trying it because Costco will take it back for a full refund if we don't like it. One thing that worries me, though, is that I can't find a phone number for novaform on their literature or on the internet to ask any questions. That's always a red flag for me. Like they have so many problem calls that they do all they can to discourage customers contacting a live person with a problem or complaint. Only Costco's Customer Service policies allay that concern.

We've looked at Tempurpedic and the local "Mattress Firm" retailer offers a couple options if you don't like the Tempurpedic after a 90-day trial. If you bring it back, they will credit your expense toward any other product in the store. They said if you don't want anything else, they will refund your money. But my sense is that it would be a lot of hassle to get the money back.

Another option they offer: They have previously-owned mattresses at a substantial savings. A couple hundred off on a twin mattress-only, up to $500 or more off the higher grade, larger mattresses. But, in addition to the price reduction, they take away the returnable feature. They said when they take a mattress back, it goes through an expensive, thorough cleaning process before they resell it. They will not sanitize it a second time. So you better be sure you want the mattress before you consider a previously-owned Tempurpedic mattress. But this would be OK if you tried a smaller or lower-level Tempurpedic with the understanding that you could return it after 90 nights and upgrade to a larger size and/or more premium model, if you were happy with Tempurpedic.

Re: NovaForm Gel (Costco) Major Issues...............
Reply #30 Jun 18, 2013 3:38 PM
Joined: Jun 18, 2013
Points: 9
robertwhite wrote:

 


As I said, there is no major retailer anywhere near me, much less a TP factory store. I might have to take the 2 hr ride (each way) to a major city and find a TP factory store or reputable chain type store. I will be calling Tempurpedic directly tomorrow and getting straight facts about their return policy. There is no way I am laying out $2500-3000 just to "try" a bed for <90 days and then when it doesn't work out, and we have to return it, we lose 10% + tax. I can't afford to just throw away $400 to try out a bed.

As for the iComfort, you do realize it is made by Sleep Innovations, the same company that makes the Novaform, right? And BTW, if you can find an iComfort Revolution or whatever they call it for $1200 in a King size, please let me know, as I will buy it just to try it out. A King size is WELL into the $2K range without an adjustable base.

DIY foam is not going to happen. Why would I take the chance on an unknown feel if we are having trouble with a known memory feel? That makes zero sense.


It's available for $600 at PriceBuster Mattress.  If you want it with an adjustable base...you'd spend around $1000!!!  Just thought I'd let you know!  And the Icomfort material is not made by Sleep Innovations.  Serta does have a "sleep innovations memory foam" but it's called just that.  The Icomfort is a completely different bed!

Re: NovaForm Gel (Costco) Major Issues...............
Reply #31 Jun 20, 2013 7:06 PM
Joined: Sep 11, 2007
Points: 116
amurray wrote:

 


 And the Icomfort material is not made by Sleep Innovations.  Serta does have a "sleep innovations memory foam" but it's called just that.  The Icomfort is a completely different bed!


Maybe.  But it's still a cheap form of memory foam. Probably imported from China and assembled in the US.  Equally crappy.  Nothing like the Tempurpedic foam.

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