Stearns and foster Traditional User Reviews

Traditional

Type: Innerspring
Showing 1 to 2 of 2 reviews.

Warranty was not honored

Stearns and foster Traditional

Oct 29, 2013 7:19 PM
Spring
Location: Ann Arbor, MI
Bought a S&F Denleigh in 2002 and in 2004 it was sagging significantly and I called and they gladly delivered a Edenbridge. The examination proved over 2" of sagging. It was a 10 year warranty and after several more years I had severe back pain and figured I was getting old. On vacation I discovered the mattress there gave no back pain. I noticed that my mattress was sagging and called at the 9 year mark and they refused to honor it. Can't anyone make a mattress that doesn't sag.
Date Purchased: 3/20/2004
Price Paid: $1526
Recommend: No

Pros:

Cons:

Rotten Customer Service

Stearns and foster Traditional

Sep 14, 2008 9:10 PM
Joined: Sep 14, 2008
Points: 52
I wish I would have found this site last year before I purchased my king mattress set from Mattress Firm. I have been through months of horrible sleep and the worst customer service of my life. I purchased a king Manhatten Reserve set from Mattress firm last July. By January, my husband and I were sleeping in valleys on either side of the bed. The warrenty process was an awful experience. The young Manager at Mattress Firm actually told me that he was going to quit his job because he felt so bad that he had to lie to customers. I filed a complaint with the BBB and the State Attorney General for Texas. I feel like I got taken by a 2 companies that I had thought were reputable---Mattress Firm and Stearns & Foster. I followed the Warrenty process to the letter and was denied any renumeration because the "string" test was not met!!!!! OMG---how can the industry measure indentations with a string when there is no weight on the matress and call this"fair'?
I am trying to "just let go" of this experience and get on with my life. I need to buy a new mattress and I went to a Sleep Number store today to try out their beds. I am so glad that I did not purchase one of their products before reading the comments on this site!!! Thank you to all of you who have posted!!!!! Now, I am narrowing my choice down to the Latex options. I am seriously looking at Flobeds and Sleepez because of the comments I have read here.
Date Purchased: 7/07
Price Paid: $2777
Recommend: No

Pros:

bed felt great for about 6 months

Cons:

indentations
awful body support after 6 months
horrible customer service
expensive
feel liked I have been robbed