I purchased a Rainforest mattress from Land and Sky 3 years ago, and I am writing to warn others against buying products from this company. After less than 3 years use, this expensive mattress ($1800) has sunken about an inch on both sides where we sleep and is now very uncomfortable. This model is built using 3 layers of latex which are assembled by the buyer, so I disassembled the bed to discover the top two layers of latex are compressed. In spite of having a 20-year warranty, I have spent the past 5 months trying to get those replaced, and have only gotten the run-around with one excuse after another! I have made over a dozen contacts to the rep that sold me the mattress, Jeanie Kensington, who has lied multiple times telling me it would ship in a certain time frame, but then I never hear from her again and receive no shipment nor proof of shipment as promised. Her excuses have included "the warehouse is closed the entire week of Memorial Day" and "the warehouse is closed the whole week of July 4th" and "the warehouse is closing at noon each day because of the heat". Really? Your company is closed the entire week of every minor holiday, and you don't have air conditioning? Sorry, I have to call BS on this one! The latest lies include "we're out of queen latex and getting a shipment this week" and "we're cutting your layers out of a shipment and I can guarantee it will go out by Friday." Of course, Friday came and went and I still have no proof of shipment. At one point, she even asked me to disassemble the bed and turn the latex layers over to see if it fixed the problem, which is ridiculous. Clearly, she has come up with every reason she can think of to avoid or delay replacing the layers. I am so incredibly disappointed in this product, and the customer service is beyond terrible, it is unethical. DO NOT BUY FROM THIS COMPANY!!! At this point I have filed a complaint with the BBB (along with 14 others in the past 3 years!) and the Nebraska Attorney General Consumer Protection Division. A law suit is my next step if this doesn't resolve the problem.

Further, after my experience with the inferior latex and after researching the company online, I now question whether the "100% natural, chemical-free latex" I bought is even natural. I have found several claims that the company is selling cheap imported latex instead of natural latex.