Original mattress factory User Reviews

Showing 1 to 3 of 8 reviews.

Worst product I've ever purchased

Original mattress factory Orthopedic

Dec 16, 2016 6:08 PM
Kristie
Location: Charlotte, NC
We began a nightmare with this company in August. We were so excited to be replacing our mattress with something from what we thought was a quality local business and we got the exact opposite. Not only was the product we received not what we experienced in their showroom (they have since admitted to frequently replacing their floor models in a BBB complaint response) which supports my statement that after a very short time of sleeping on their product it develops a ridge in the middle and has indentions on each side. This happened within a month of sleeping on our mattress. Then when you let them know this they come out and inspect it and even take it back to their factory to inspect but of course conclude that there isn't anything wrong with it even though all of the above are very visible. They will then try to convince you that you've made a comfort error in your choice and for 25% you can exchange it for another mattress. This is not an option in our opinion if this is how the quality of their product is. This is the worst experience I have ever had and have bought several mattresses over the years. I would highly advise anyone against purchasing from this company unless you just want to throw your money away. I wish I could give them 0 stars.
Date Purchased: 8/2016
Price Paid: $1960
Recommend: No

Pros:

Cons:

What you try out in their showroom is not what you get. They also offer no resolution at all other than paying a fee for a different mattress, which isn't helpful when their quality is not good.
This review was modified Sep 22, 2017 by

Definitely not the same as the mattress in the store

Original mattress factory Orthopedic

Aug 18, 2014 4:07 PM
Karen
Location: Pittsburgh, PA
We purchased an orthopedic mattress, but the one we received was as hard as a rock. When we went back to the store the next day, they just kept insisting it was the same mattress. We wanted someone to come and look at it, but that wasn't even an option. We were told to put a comforter under the bottom sheet -- that didn't work. We were told to purchase a foam topper -- that was useless. We ended up spending more money to exchange the mattress. We were afraid to have the coils put in the sides in case it would make the new one too hard also. But, the mattress is so soft on the side, you feel like you're going to fall on the floor if you sit on the sides.
Date Purchased: July/2014
Price Paid: $0
Recommend: No

Pros:

Cons:

The mattress firmness was definitely not the same as the one in the store. They don't even want to hear complaints. Their only answer is that we picked out the wrong mattress!
This review was modified Jul 6, 2015 by

Bait and Switch

Original mattress factory Orthopedic

Nov 6, 2012 7:12 PM
Anna
Location: Georgia
BEWARE! It is a bait and switch scheme. They show you a bed on the showroom floor and if you pick anything other than the TOP dollar bed, you get something very uncomfortable instead of the wonderful bed on the floor. That is why they have the one year comfort guarantee. That is to insure that you WILL be back to spend more money. You see, you can upgrade, for a fee of course. It exists so you can correct YOUR incorrect choice. haha
I would be very happy if I had gotten the bed on the showroom floor. I did not. I promise you, I did not. It is not even close. However, it is a brilliant scheme. It is your word against theirs and your only recourse is to spend more money and get another mattress. The salesman at the store even admitted he and his wife hate their OMF bed because it is much harder than the showroom set but they cannot afford the upgrade. One year comfort guarantee= it may take you a year to finally get comfortable.
Date Purchased: spring 2012
Price Paid: $1400
Recommend: No

Pros:

slick showroom presentation. Lots of 'education' about how and why theirs is better.

Cons:

It is all a lie. It is a brilliant operation, very smooth. They are even rated highly on consumer reports because they are so willing to 'make it right'.
Yeah..after they con you into a corner.
Don't take my word for it, lots of people out there suffered the same scam.