The first thing I noticed was no edge support - I slid right off the side of the bed like I was sitting on a slide. Not to jump to conclusions, we decided to sleep on it and give it a chance. I noticed a strong chemical smell that grew worse over time. In fact, the entire house smelled like a hospital room by the next day. I sleep under a mountain of covers since I like to be toasty at night. I woke up during the night covered in sweat with the same amount of covers that worked great on my old mattress. My husband hated it for this fact alone - it doesn't breathe at all and he was overly hot throughout the night and could only sleep with a sheet. Returning this one to buy another mattress today! Also, when I called to return, the customer service rep offered to replace at no charge since the the chemical smell is a "manufacturer's defect" and yet they are still charging my $99 to return. I don't know how on earth this is the best reviewed mattress on google for 2015 - unless they pay them the most to say that!

Bought this mattress and foundation in June 2015. Never
had seen a Saatva, never laid on one, but ventured out and bought sight unseen. It wasn't a mistake. We love our bed.
It sleeps so well and the company was a good company to work with. They coordinated the arrival of my new bed frame with the arrival of their mattress. There was a stain on it, and they
removed $200 immediately from the purchase price. I was able
to remove the stain with a little elbow grease. Loving our bed!
Thank you Saatva!

While comfortable we have noticed that the sides we sleep on are sagging. A company rep told me this is normal. Still not sure as we are barely 4 months into its use.

The other issue is mattress cover and sheets. It never occurred to me that I needed to learn if I could find a mattresses cover/sheets to fit the lower profile. Luxury sheet standards, unless custom made, will not fit this mattress. The result is a lumpy sheet mess or cotton/poly sheets from a discount store. After spending what we did why would I put low quality sheets on the bed?

Saatva's rep replied no one else has complained. That's helpful.