User Review

Luxury Firm

Brand: Saatva
Type: Innerspring

Terrible

Saatva Luxury Firm

Mar 12, 2015 10:45 AM
Joined: Mar 12, 2015
Points: 0
Bought the mattress in June delivered in July. The two dummies threw the 2 sets in the room without even ensuring the mattress were on the frame. Wished I took picture. Called them back in to fix it before they left. They did reluctantly. Tore the mattress backing.

Now to the mattress...... I ordered two Queen Plush sets and one frame. Very hard to sleep on. I feel like I'm sleeping on a hill. One side sinks the middle is up high. I've rotated the heavy mattress and same thing. They did send two new mattress in Sept. under their policy. The frame is still noisy! They are so heavy for a person to lift. The new firm one sucks even more! Would never buy another. Very uncomfortable. If I could I by another brand.
Date Purchased: June 2014
Price Paid: $1200
Recommend: No

Pros:

They did send another to replace both with a firm mattress.

Cons:

Very rude delivery people. Rude customer service. Waste of money.
This review was modified Mar 12, 2015 by kawn55