Saatva Luxury Firm User Reviews
Showing 79 to 81 of 131 reviews.
Great value and awesome service
Saatva Luxury Firm
Nov 30, 2012 12:33 PM
Marc
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After horrible and costly mattress purchases from major retail stores that led to premature sagging and back pain, I stumbed upon Saatva mattress company via the Internet and took a chance of buying without test driving. This was a gut purchase and I will admit that I was skeptical. These days the work ethic seems to be "take the customers money and run and don't look back". I expected to be disappointed and had low expectations but also had a small bit of the "hey, you never know attitude". I am a medical practitioner employed within the field of sleep medicine and am formally trained, knowing the value of sufficient and quality sleep. One's sleep is associated with pre-existing metabolic and cardiovascular risk factors and is very significant.
One can only wonder why purchasing a quality mattress is such a daunting task. The quality of products and service in this particular industry is disappointing and the folks who sell them have a disengenuous style of sales. This has not been my experience with Saatva. The mattress ordering process was a breeze and Mr. Joseph Yoikes (customer service representative) was not aggressive to sell me. He was courteous, professional and knowledgable. The mattress arrived within 2 days and it is a quality unit with excellent value. Mattresses are a fortune these days and one would likely need to draw on their HELOC to afford one. Two follow up phone calls were made inquiring about my buying experience and product satisfaction; one by Joseph Yoikes and the second by Mr. Edward Brians who is a Executive Officer of the company if I am not mistaken. Mr. Brians was very professional, genuine and spoke to me with an old fashioned family style that I found to be very nice. He obviously takes pride and ownership and treats customers with dignity. His concern for customer satisfaction was genuine. This kind of appreciation is unheard of in today's world. If anyone is considering a mattress replacement, consider giving these trustwory folks a call. Their no-nonsense return policy is free of gimmicks and is transparent. They play no games and believe in the quality of their products. This was a very enjoyable and worthwhile purchase.
Date Purchased:
Price Paid: $0 Recommend: Yes Pros:
Excellent value and professionalism
Cons:
None so far
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Saatva, what a great experience!
Saatva Luxury Firm
Nov 23, 2012 8:41 AM
M. R.
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We love our new bed! My wife has an arthritic back with lots of pain and after the first night she is sleeping much better. The bed is sooo comfortable and the buying experience is sooo easy. We bought the queen luxury firm mattress, foundation and delivery for $1398! No hassles! This company is great. These beds are basically made to order and they call you to make sure your order is correct. The 30 day sleep trial is also amazing.
You get an American made high quality product for a great price without spending the day shopping various stores!! I know it may seems risky buying sight unseen online but this has been a great experience. We are completely satisified after two weeks. You won't be disappointed.
Date Purchased: 11/12
Price Paid: $0 Recommend: Yes Pros:
Luxury product @ a reasonably price
American made Organic materials No hassle shopping 30 day sleep trial Customer service Cons:
You may be late to work because you will be tempted to stay in bed too long!
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Great Bed!
Saatva Luxury Firm
Oct 23, 2012 10:33 AM
I have to say, I am a very skeptical person. I also hated to take the time to go matress shopping and test matresses in stores. After research into Saavta, I decided to try the Saavta Luxury Firm matress without hesitation to return it if I didn't like it. I guess I have had the bed for over a month now, but since the first day, haven't paid attention to the time as we just love the bed. Enough said about the customer service and delivery, which was all fine, but the most important is the quality and comfort of this bed. I actually look forward to getting into this bed to relax at night! We have a platform, so we got the 14" bed. I've had pillowtops before, and this one is more like a cross between pillowtop and conventional. We are extremely happy with our purchase and it is a great bed. Not too firm, not too soft....with the 30 day $$ back, you have nothing to lose to try this bed (other than return ship cost) but I would bet you won't be returning it!
Date Purchased: 9/2012
Price Paid: $0 Recommend: Yes Pros:Cons: |