It all sounded too good to be true. That any mattress could be better than the Shifman I paid $4,000 for seemed impossible. I liked my Shifman except it was impossible to turn over or shift unless I had a team of Clydesdales available to help, so eventually the wear showed more quickly than it took to spend the $4000. The Saatva employees are knowledgeable and patiently answered my numerous questions. The delivery confirmation call and the delivery were spot on. Two gentlemanly workers delivered and set up the mattress carefully, cleaned up and removed their packing debris, asked for the vacuum cleaner to pick up packaging debris and reminded me I could return the mattress if I were not completely satisfied. I am more than satisfied four months later and will place another order for my guest room. I told my assistant about Saatva and she, too, is delighted with her purchase. This is a wonderful product and business model.

I was having so much back pain and tossing and turning all night that I would have to get up out of bed in the middle of the night. I had searched for a new mattress, but was so confused about which one to buy that I put it off. Then I came across 'the best mattress' on the internet and found the reviews to be basically all good, so I decided to purchase one. The first time I slept on it the pain was gone! No more tossing and turning. Can't wait to crawl back into bed each night! I am so thankful that this whole experience went so well, cause I sure don't need anymore stress in my life than I have already.

I saw Saatva's ad in the New York Times Magazine and, because I was in the market for a new mattress, decided to do some online research to explore what others said about the company. Found a number of very positive reviews so gave the company a call. Customer service rep was helpful. I think I called at 9 p.m. and someone was there to answer my questions. After doing some "on the street" research to see what retail stores offered, I decided to buy a Saatva king bed and foundation and frame. Had a tight timeline in which it could be delivered, and it was promised and delivered on the afternoon I requested. The bed is awesome -- and I recently purchased a second Saatva bed (queen), foundation, and frame.

A bonus to the comfort of the "luxury firm" mattress is the fact that Saatva's mattresses are eco-friendly. I shopped around for organic/eco-friendly elsewhere and was dismayed to find that most are priced at around $3000.

For the king bed, foundation and frame, I chose the "higher profile" option (18" I think), and it looks and feels fabulous. We decided not to use a head board and foot board on the bed, because we are in an apartment with limited space. I was a little worried the high profile option may be a bit too big for the room, but it's not. It looks "classy" and "contemporary." For the queen in the guest bedroom, I chose the slimmer profile option. Again, right choice. I have my office set up in the guest room, and the slimmer profile (also classy looking) doesn't overwhelm the space. My husband wanted to go with a cheap mattress from a local dealer for that room, because it's for guests and will be slept in infrequently. I opted for another Saatva because I will be working every day in that bedroom and wanted an eco-friendly mattress so I didn't breathe in the nasty chemicals that are common in cheap mattresses -- and also because we may use that bed ourselves in a vacation home and I wanted Saatva comfort for the long run.

The company delivers using a company called UX Express (I think), and they have the system down pat. They called two days before to confirm, then the day before with a 4-hour window, then the day of delivery when the truck is a few minutes away. The delivery both times was at about the half-way mark in the 4-hour window. After delivery, I received a follow-up email and/or phone call to ensure everything went well. Yes, both times.