A few months ago I purchased an “ i comfort prodigy” mattress set from a local distributor store of Serta mattress. I have had innumerable problems with this mattress. I spent over $3000 getting what I thought was the very best obtainable because I have a hip and a knee replacement problem and have had difficulty getting a good night sleep.

Unfortunately this mattress has made it worse because of the ridges in it, sags in other locations, it is somewhat like a hill and valley approach to try to find a sleeping spot that has not been permanently indented from previous sleep nights. The “memory cell” material used in this mattress is very strange and leaves grooves and sink holes up to 2 inches deep.
I would appreciate a posting from anyone else that has used this particular Serta mattress- “i comfort prodigy” so that I can compare notes with you as to the problems you have experienced. As of 2 months ago there were 85 complaints registered on Google and consumeraffairs.com of all mattresses. I would like to get as much feedback as I possibly can from anyone that has had experience with just this particular mattress – “i comfort prodigy”.

These comments would be very helpful to me in trying to get some action out of Serta for a respectable replacement.

I thought I had found the perfect bed when I stumbled across the i-Comfort while shopping for a new bed this past December. It seemed firm, yet had a pillow-top like softness that seemed might be the perfect fit. The smell was a bit of a challenge the first week as I found it to be pretty significant, but the bed seemed to make up for it. Over the first few months I noticed some changes as the memory foam seemingly began losing it's "memory" and turned into a permanent indentation at around the 5 month mark. I am 6'1 240 and single so I had taken to sleeping on various angles to see if that would help versus in the same spot, to no avail. For over $3000 I would have expected a better performing product and certainly one that would have lasted longer than a few months. Luckily after a forceful visit to the mattress store where I purchased it, it appears I will have a credit toward purchase of a new mattress, though I have to wait a couple of weeks for an "inspector" (which costs me $25) to come by to verify I'm not lying basically. Apparently mattress stores have yet to buy into the concept of customer service/customer loyalty. Note to self, deal with a large reputable/customer service-oriented company like Macy's when bed shopping again.

Just got a serta renew refined firm plush my understanding is you have to rotate this bed for even wear any of you people sinking into their bed may want to try that more often they say every 3 months!first night of sleep on new mattress tonite,will keep nformed!